Job Description

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Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:Defines the strategy and ensures implementation of the Fixed strategy across the Vodafone Group markets. The EHOD will be responsible for setting our Fixed product strategy and ensuring there is an interface between customer, commercial and technical entities by translating between business requirements and technical. Furthermore, EHOD will be responsible for defining profitability targets for Fixed together with the Chief Officer, and definition of the action plan to achieve the overall targets.Your responsibilities will include:FTTX Strategy and Roadmap:

• Develop a fixed strategy and roadmap for FFTX for all markets
• Ensure that the correct mix of sales channels is operational to give optimal coverage where the target customers live and work.
• Drive and promote the fixed Brand across the markets.
• Give feedback to the commercial team on changes & developments requested by the trade to improve their efficiency or increase sales.
• Work closely with the various Vodacom Sales teams to maximize the opportunity for fixed
• Ensure the Vodacom markets are aligned and focused on key priorities.
• Report on fixed performance across markets with a split on the different technologies
• Work with the markets to improve sales operations and improve the E2E customer journey
• Drive continuous improvement in the performance of the portfolio across both CXX and profit and revenue improvement opportunities.

Product Knowledge & Development:

• Share and drive a good understanding of the products in the sales portfolio.
• Define requirements on fixed products to technology team and manage the roadmap
• Explore all options to increase fixed coverage and affordability for customers with technology , wholesale and M&A team
• Develop FFTX product portfolio across markets
• Be responsible for products and Propositions within the Fixed portfolio.
• Strategic planning, and ongoing delivery of its Fixed product development efforts.
• Constantly monitor competitor activity in the trade and create plans to mitigate as necessary.
• Drive fixed penetration into mobile customer base and contribute to enrich segmented proposition to consumer and business by adding fixed products

.Customer Focus

• Creating an innovation-oriented culture focused on generating multitier digital revenue streams while identifying new use cases linked to emerging technologies with clear risk management approaches in place.
• Ecosystem Centricity, building an external customer focus ecosystem and developing consumer engagement expertise to support discussions with the C level stakeholders.
• Capture and drive programmes that enable interconnected offers to enable customers to have a joined up and more effortless experience when consuming multiple Fixed & Mobile products.

The ideal candidate for this role will have:

• A tertiary qualification 3-year Diploma/ Degree (Essential).
• Minimum of 8 years sales experience including 5 years at a Management Level (Essential)
• Fixed/ISP experience.
• Products/ sales profile preferrable
• Consumer profile is preferred
• The above experience should include Management of a Sales Strategy, Business Development, People, Projects and General Management

Job Knowledge:

• Retail sales
• Experience of banking sector an advantage
• Managing a geographically dispersed team
• Telecoms
• Project Management
• Business Processes
• Budget Planning and Management
• Cellular Products and Services
• Forecasting
• Training
• Business Development
• Development of strategic plans

Job-Related Skills:

• Retail sales
• Experience of banking sector an advantage
• Managing a geographically dispersed team
• Telecoms
• Project Management
• Business Processes
• Budget Planning and Management
• Cellular Products and Services
• Forecasting
• Training
• Business Development
• Development of strategic plans

Behavioural CompetencyEssential

• Formulating Strategies and Concepts
• Leading and Supervising
• Creating and Innovating
• Planning and Organising
• Deciding and Initiating Action
• Persuading and Influencing
• Analysing
• Delivering Results and Meeting Customer Expectations

Desirable

• Entrepreneurial and Commercial Thinking - can move one up - include in interview - monitor competitor activity and having to create plans to mitigate.
• Adapting and Responding to Change
• Working with People - include in interview - need to collaborate with external stakeholders, having to work closely with various Vodacom Sales and Operations teams and to build/maintain relationships with Business Partners
• Achieving Personal Work Goals and Objectives
• Presenting and Communicating Information
• Coping with Pressures and Setbacks
• Relating and Networking - need to collaborate with external stakeholders, having to work closely with various Vodacom Sales and Operations teams and to build/maintain relationships with Business Partners

.Closing date for Applications: 14 June 2024.The base location for this role is Vodacom, Midrand Campus.The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.Commitment from VodacomVodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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