Job Description

Purpose of the RoleThe main purpose of the Executive for Technology Infrastructure and Operations is to provide senior leadership and strategic direction for the organisation's entire IT infrastructure landscape. This Executive is responsible for ensuring the effective and efficient operation of the IT infrastructure, aligning IT infrastructure strategy with business objectives, managing large-scale IT projects, and leading digital transformation initiatives.This role encompasses overseeing critical IT domains, including but not limited to network and server infrastructure, end user computing, multimedia management, API operational support, robotic process automation, application support, cloud computing, data management, shared cybersecurity responsibility, and IT financial planning. The Executive ensures that these areas are not only responsive to the current needs of the organisation but are also proactively designed to support future growth and technological advancements.Roles and ResponsibilitiesStrategic Leadership and VisionDevelop a strategic IT vision that aligns with organizational goals.Infrastructure ManagementEnsure infrastructure meets performance, security, and budgetary standards.Service Operations ManagementDirect effective IT service delivery and incident management.Data Operations and SecurityOversee data integrity and protection.IT Financial Planning and BudgetingManage the IT budget effectively.Compliance and Risk ManagementEnsure IT compliance and risk mitigation.Team Leadership and DevelopmentRecruit and lead the IT Management TeamVendor and Stakeholder ManagementMaintain strong external and internal relationships.Staying Abreast of Emerging Technologies and Industry TrendsStay informed about the latest technologies and trends in the industry, attend industry events, read industry publications, ad network with other professionals.Reporting and Performance MetricsReport on IT Performance and Infrastructure HealthMiscellaneous and General Complete any assigned work-related duties and responsibilitiesClosing date for Applications is the 4th of November 2024Competencies and Minimum Requirements:QualificationEducational BackgroundA bachelor's degree or equivalent in Information Technology, Computer Science, Business Management or a related field - A Post Graduate Qualification is an advantage.Professional CertificationsCertifications like ITIL, PMP, or specific to infrastructure technologies (e.g., Microsoft, Cisco, AWS, VMware) can be highly beneficial.Specific Technical CertificationsThese could be related to cloud computing, cybersecurity, RPA, API management, or other specific technologies used within the organization.Knowledge:IT InfrastrutureProfound physical and virtual IT infrastructure knowledge, including servers, storage, networks, and data centre operations.IT Service ManagementUnderstanding of ITSM principles and frameworks such as ITIL for managing and delivering IT services.CybersecurityA strong grasp of security protocols, data protection laws, and risk management strategies.Strategic Planning and AlignmentAbility to develop IT strategies that align with the overall business objectives and adapt to changing organizational needs.Financial AcumenKnowledge of budgeting, cost management, and financial planning specific to IT investments and operations.Compliance & GovernanceFamiliarity with regulatory requirements, compliance standards, and governance frameworks relevant to technology and privacy.Project and Change ManagementCompetence in leading IT projects, managing change, and ensuring minimal disruption to services during transitions.Leadership and Team DevelopmentProven experience in leading IT teams, mentoring staff, and fostering a collaborative and performance-driven environment.Vendor ManagementSkills in negotiating and managing contracts and relationships with IT vendors and service providers.Emerging TechnologiesStaying informed on current and emerging technology trends that can drive innovation within the organization.Communication and Stakeholder ManagementExcellent communication skills to articulate technical concepts to non-technical stakeholders and maintain strong relationships.Experience:Leadership and Team Management10-15 years in IT management or leadership roleExperience in Service OperationsPrior hands-on experience in IT Service Operations managementStrategic PlanningProven experience in strategic planning and execution in an IT contextVendor ManagementExperience in negotiating and managing contracts.Troubleshooting and problem-solvingStrong troubleshooting and problem-solving skills related to infrastructure components.Managing Security and ComplianceExperience in managing security and compliance aspects of technology infrastructure.Technical Guidance and LeadershipDemonstrated the ability to provide technical guidance, mentorship, and leadership to a team.Budgeting and Financial ManagementExperience in managing budgets, financial reporting, and cost optimisation.

Dark Fibre Africa