Job Description

 
URGENT VACANCY: Regional Product (Technical) Support Manager (Engineer)
Type of Industry: Construction Equipment (Earthmoving, Road machinery)
Johannesburg – Sandton (half of work day will be spent traveling)
Permanent.
Salary: Annual salary is around R1.0Mil. ~ R1.5Mil. (Performance bonus is included)
 
A leading international Motor- and Construction giant is seeking a Regional Product Support Manager for their Southern Africa and African operations. The successful applicant should be a South African national or currently have a work permit for south Africa
 

Responsible for Product Technical support to cooperate with client’s dealers and Company network to support their customers (major contractors, mining/quarrying customers, rental, government/public tenders, etc.)
 
Requirements
• More than 5 Year experience in Construction Equipment Sector like CAT(Barloworld equipment), Hitachi, Komatsu, Volvo(Babcock Africa), Bell equipment etc.
• Technical understandings of Excavators, Wheel loaders and TLBs
 
Duties and Responsibilities:
Product Support/Technical Support
Assist all the dealers with technical enquiries and technical problems with machines to resolve product issues.
Investigate into field information reports to identify notifications of serious problems.
Determine the cause of problems and submit Field Information Report to factory to assist dealer and provide accurate feedback
Receive and enforce service bulletin instructions to ensure compliance.
Provide technical support to dealers (verbal and physical) to ensure products operate continuously.
Provide technical support to all external customers, and conduct continuous monitoring of service and product quality.
Perform any ad-hoc projects on request.
 
Trainings
Perform training to delegates on specialized field on predetermined dates.
Compile up-to-date training material to relevant machines.
Conduct training to mechanics on technical report writing to ensure efficient reporting to customers.
 
Warranty Claims
Ensure continuous checking of Field Information Report to ensure warranty claims are processed timeously.
Conduct trend analysis on all warranty claims to identify possible trends in breakdowns
Act as second judge warranty claims related to the applicable machine group the incumbent is responsible for.
Consult and respond with dealers & customers’ questions and requests on maintenance and A/S service issues
Assist the Product Support personnel of Company HQ and Dealers in establishing Business relationship with International Key Accounts and local accounts.
Support dealer performance evaluations in aspects of Parts business & A/S and organization or updates of dealer business improvement programs.
Provide Product/Technical Support to Company dealers, customers and Company HQ
Co-operate the Company Personnel to improve current Dealer’s Capabilities & Capacities by Sharing Ideas & Providing Guidelines relating to dealers’ A/S and Parts business.
Conduct business trips for Field audits, assessing dealer facilities and accompanying with business travellers from HQ
Conduct Technical and product trainings
Other special assignments and duties of a general or unspecified nature as may be required to achieve the overall effectiveness of product support for customers.
 
More information will be shared with shortlisted candidates.
Please send your full CV with cover-letter to response207@execz.co.za as a matter of urgency.
Should you not hear from our agency within 28 days, please consider your application unsuccessful.
 
 

Skills Required