Job Description

Experienced Automotive Service Advisor - Zeerust Branch

Join a Growing Team in a Rapidly Expanding Automotive Workshop

Are you a

seasoned Service Advisor

with at least

2 years of experience in the motor industry

? Do you thrive in a

structured, system-driven environment

and have a

strong customer service focus

? If you have a passion for the automotive industry and the drive to uphold workshop

excellence

, we want to hear from you!

About the Role

Based in

Zeerust

, a growing town servicing customers from surrounding areas and

Botswana

, this role is ideal for someone with

solid automotive knowledge

who can liaise effectively between customers and the workshop. You will play a vital role in ensuring a smooth workflow, exceptional customer satisfaction, and adherence to

industry standards

.

Only candidate that meet the below requirements will be considered.

Minimum Requirements:

Matric Certificate (Grade 12)

Valid Driver's License

Minimum 2 years of experience as a Service Advisor in the motor industry

Experience in an aftermarket automotive workshop is advantageous

Basic knowledge of vehicle mechanics, parts, and servicing

Proficient in English (reading, writing, and speaking fluently)

Strong administrative and system-driven approach

Ability to manage customer expectations professionally and efficiently

Must provide contactable references

Ability to work under pressure and meet deadlines

Additional automotive-related qualifications are an advantage

Relocation assistance available for the right candidate.

Commission structure in addition to basic salary.

Key Responsibilities:

Act as the

primary point of contact

for customers, ensuring their needs are met with professionalism and efficiency. Accurately record customer

concerns, service requests, and vehicle details

into the system. Communicate effectively between

customers, technicians, and management

to ensure a smooth workflow. Provide

accurate cost estimates

and obtain customer approval before commencing work. Ensure all service and repair work adheres to

high industry and workshop standards

. Keep customers informed about their vehicle's status and any additional repairs required. Maintain

strong administrative records

, ensuring service history and documentation are complete. Ensure

warranty and service procedures

are correctly followed. Work closely with the workshop team to ensure efficient scheduling and timely completion of jobs. Maintain a high level of

customer satisfaction and retention

.
Job Type: Full-time

Pay: R10000,00 - R15500,00 per month

Ability to commute/relocate:

Zeerust, North West 2865: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Have you worked in an automotive workshop, panel shop or dealership previously?
Location:

Zeerust, North West 2865 (Required)
Work Location: In person

Application Deadline: 2025/05/20
Expected Start Date: 2025/06/01