Job Description

We are looking for a wellness advocate for a 5-star Spa facility within a Lodge in Limpopo managing a small team. Ideally to have a Yoga or Pilates or Fitness background as well.

This is a live-in position in a Game Lodge in the Limpopo area, working 6 weeks on and two weeks off.

Experience & Qualifications needed:

• Experience required of at least 7 years in a luxury spa and hospitality environment of which 2 years in a management/ supervisory role.
• HR knowledge and experience
• Proficient reading, writing, and communication in English.
• Strong administration skills, budgets, monthly reports, cash ups, and stock control.
• Qualified Health & Skin Care Therapist with a nationally recognized Diploma (minimum 2-year course).
• Yoga qualification or background (a huge advantage)
• Customer Service and Sales experience
• Experienced in Spa software management (ChiDesk advantageous).
• Proficient in MS Office (Outlook, Excel) and professional email etiquette.
• Additional managerial, business, or self-development courses are advantageous.
• Personal interest in growth and development in the wellness industry

Duties:

• Manage day-to-day Operations of the spa
• Ensures all treatments and standards are consistent with SOPs
• Ensures the Spa operating procedures, policies, and quality control documents are consistent, implemented, and regularly monitored.
• Ensures all staff jobs are performed to company standards
• Develops, monitors, and reviews all staffing needs and challenges
• Maximizes scheduling opportunities, and performs reception and cash-up duties as per operational needs
• Always maintains and upholds a professional image, behavior, and reputation of self and team, including when off-duty.
• Ensures administrative tasks, such as record-keeping, scheduling appointments, and handling billing and payment processing, meet deadlines
• Responsible for motivating and driving revenue to meet and exceed established targets. To monitor and mentor each employee to consistently improve performance and achieve their set target
• Motivates and encourages the Spa team, actively promoting all Spa services, products, and special offerings, to the lodge, and maintaining internal collateral.
• Create innovative revenue opportunities
• Maintain Guest Feedback and ensure satisfactory ratings for an overall spa experience
• Grow and develop spa team members by ensuring regular training sessions are being done
• Stock control & stock orders
• Ensure monthly/quarterly targets are met consistently
• Produce a monthly report

Additional Employee Benefits:

• Departmental performance bonus for Spa Manager
• Staff Meals & Accommodation
• Pension Fund (mandatory)
• Medical Aid Contribution (Not mandatory).
• Only candidates with suitable qualifications will be responded to.

Experience:

• Yoga or Pilates instructing: 1 year (Preferred)
• Customer service environment: 1 year (Required)

ABILITY TO RELOCATE:
Johannesburg, Gauteng: Relocate before starting work (Required)
Accommodation and Meals are included. Basic Salary plus Incentives (package to be discussed in the interview).

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