Job Description

DUTIES
The Sales Representatives responsibilities include:xc3xa2xc2x97xc2x8f Devise and improve personal strategies to achieve sales targets and objectives.
xc3xa2xc2x97xc2x8f Prospecting and lead generation
xc3xa2xc2x97xc2x8f Sales presentations and conducting effective pitches.
xc3xa2xc2x97xc2x8f Negotiation, handling objections, and closing.
xc3xa2xc2x97xc2x8f Coordination, and collaboration for effective operational handovers.
xc3xa2xc2x97xc2x8f Problem-solving and winning query handling.
xc3xa2xc2x97xc2x8f Researching client requirements, market trends, and industry regulations
xc3xa2xc2x97xc2x8f Continuous development of product knowledge, selling skills, and effectiveness
xc3xa2xc2x97xc2x8f Networking, customer relationship building, and management.
xc3xa2xc2x97xc2x8f Sales administration and reporting.SALESxc3xa2xc2x97xc2x8f Identify and research potential clients or customers.
xc3xa2xc2x97xc2x8f Generate leads through various methods, such as cold calling, networking, and online research. Including actively engaging with inbound leads to generate added prospects
xc3xa2xc2x97xc2x8f Arrange meetings by securing appointments with potential customers/ clients timeously using approved company tools such as Google/outlook calendars for setting appointments.
xc3xa2xc2x97xc2x8f Prepare and deliver compelling sales presentations by pitching effectively to prospective clients.
xc3xa2xc2x97xc2x8f Highlight the benefits and features of products or services.
xc3xa2xc2x97xc2x8f Demonstrate a deep understanding of how the products or services meet customer needs.
xc3xa2xc2x97xc2x8f Prepare and present price quotations and align proposals to customers to business pricing/margin requirements.
xc3xa2xc2x97xc2x8f Customize solutions based on the specific needs and requirements of clients.
xc3xa2xc2x97xc2x8f Negotiate terms and conditions ensuring mutually beneficial arrangements to close sales deals.
xc3xa2xc2x97xc2x8f Overcome objections and address concerns raised by potential clients.
xc3xa2xc2x97xc2x8f Achieve at least three new customer calls per week on branded products. Condition of potential incentive if available.
xc3xa2xc2x97xc2x8f Keep detailed records of sales activities, including customer interactions, sales calls, and orders.
xc3xa2xc2x97xc2x8f Maintain customer base and visit bookings to be completed via Google form report or future innovative platforms. This will be a condition of potential incentive if available.
xc3xa2xc2x97xc2x8f Ensure that all sales activities comply with relevant laws, regulations, and company policies.
xc3xa2xc2x97xc2x8f Conduct all sales activities with honesty, integrity, ethically and with exemplary professionalism.ACCOUNTS ADMINISTRATIONxc3xa2xc2x97xc2x8f Check alerts for requests and respond as needed.
xc3xa2xc2x97xc2x8f Ensure the above platforms are compiled with data and maintained in CRM system (Acumatica)
xc3xa2xc2x97xc2x8f Respond by platform or additional options: (Email, Telephone, or visit), to ensure contact is made, to identify / Qualify customers needs.
xc3xa2xc2x97xc2x8f Set up appointments to Clarify or Demo products of choice Record in CRM (Acumatica) Demo Branded products, and ensure your calendar bookings coincide.
xc3xa2xc2x97xc2x8f Qualify customers Demand and Budget / High Volume / Technical
xc3xa2xc2x97xc2x8f Above qualification in maintaining minimum GP%s and maximizing project value where possible dependent on demand.
xc3xa2xc2x97xc2x8f Prepare documentation / Quotations and ensure they are sent in a timeously manner.
xc3xa2xc2x97xc2x8f Follow up on documentation / Quotations and assist with added info or assistance if required.
xc3xa2xc2x97xc2x8f Capture records in CRM, and maintain by changing the status of position. (e.g.: Lead; Opportunity; Qualifying; Won or lost). Ensure prospects are maintained in the correct tenant: Delta {End-user} - Delta Wholesale {Reseller}.CUSTOMER ORDER PROCESSING & HANDOVERSxc3xa2xc2x97xc2x8f Follow-up call to clients w.r.t quotations.
xc3xa2xc2x97xc2x8f Ensure smooth handover to internal teams through effective coordination to ensure timely and efficient processing and fulfillment of customer orders.
xc3xa2xc2x97xc2x8f Work closely with operations/logistics, customer service, and other departments to ensure a unified approach.
xc3xa2xc2x97xc2x8f Process orders on relevant documentation according to customer specification
xc3xa2xc2x97xc2x8f Inform buyer w.r.t stock required.
xc3xa2xc2x97xc2x8f Ensure relevant documentation is forwarded for invoicing (picking slips)
xc3xa2xc2x97xc2x8f Courtesy call or email to the customer.
xc3xa2xc2x97xc2x8f Work closely with the operations/logistics department to stay informed of shipment of orders and resolve any issues.
xc3xa2xc2x97xc2x8f Collaborate with colleagues to share information and insights.CUSTOMER MANAGEMENTxc3xa2xc2x97xc2x8f Acquire a thorough understanding of customer needs and requirements, working with internal stakeholders to bring the agreed value proposition and service level to customers, and efficiently meet customer needs.
xc3xa2xc2x97xc2x8f Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
xc3xa2xc2x97xc2x8f Ensure the correct products and services are delivered to customers in a timely manner in line with orders and agreed delivery terms, with a key focus on Personal Safety Equipment.
xc3xa2xc2x97xc2x8f Represent the customer in Delta Health and Safety / Delta Wholesale and guide the business to see the perspective of the customer.
xc3xa2xc2x97xc2x8f Provide excellent customer service and act as company liaison /serve as the link of communication between customers and internal teams, ensuring the agreed level of service is delivered.
xc3xa2xc2x97xc2x8f Regularly engage with existing clients to assess their PPE needs,
xc3xa2xc2x97xc2x8f Educate customers on the proper use, care, and maintenance of PPE.
xc3xa2xc2x97xc2x8f Provide training sessions or informational materials to enhance customer understanding.
xc3xa2xc2x97xc2x8f Field queries deal with complaints and address concerns and ensure customer satisfaction by resolving any issues/disputes and problems faced by customers in a professional and timely manner.
xc3xa2xc2x97xc2x8f Prepare regular reports of progress and forecasts for management.
xc3xa2xc2x97xc2x8f Ensure that customers have access to appropriate stock levels to meet additional demand generated.RESEARCH AND INITIATIVExc3xa2xc2x97xc2x8f Actively identify and attain new business opportunities.
xc3xa2xc2x97xc2x8f Recommends changes in products, services, and policies by evaluating results and competitive developments.
xc3xa2xc2x97xc2x8f Keep up to date on competitor information (including knowledge of competitor prices) and report this information and knowledge to the Sales team and Sales Director.EDUCATION AND EXPERIENCE

• Matric certificate.
• Minimum 3 years of sales experience in PPE - (Personal Protective Equipment) environment / fast consumable products.
• Minimum 3 years of related experience in the sales environment.
• Experience in sales and providing solutions based on customer needs.

• Strong influencing and negotiating skills.
• Ability to communicate effectively with customers.
• Ability to communicate effectively at the peer level as well as reporting to management.
• Good problem-solving skills.
• Proficiency with CRM software and Experience in using Acumatica- ERP system would be an advantage.
• Self-starter, team player, and able to work efficiently under pressure.
• Sales forecasting.
• Motivated and capable of working independently.

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