Job Description

Minimum requirements for the role:

• A bachelors degree or diploma is preferred but not essential.
• Previous experience having worked as a Facility Community Lead working within the hospitality or building or property or related markets is required for this role.
• Previous experience having worked in an operations / senior facility or related role is preferred.
• Proven experience in community management or customer engagement.
• Strong written and verbal communication skills.
• Must have excellent interpersonal and networking skills.
• Must be able to think strategically while executing on detailed plans.
• Computer literate (google suite and MS Office proficiency)
• Customer service excellence ability to anticipate member needs and deliver a premium experience.
• Community building skilled in fostering connections and creating a dynamic workplace culture.
• Operational efficiency strong attention to detail in managing workspace logistics and facility upkeep.
• Sales & growth mindset ability to identify opportunities for member expansion and service upsells.
• Problem-solving quick thinking and adaptability to resolve issues effectively.

The successful candidate will be responsible for:

• Fostering connections and creating a dynamic workplace culture, ensuring that their members needs are met, and that this person delivers on all members requirements such as curated events, facilitating engagements, enhancing business opportunities, and creating a welcoming environment for all.
• Planning and executing community-building events, networking sessions, and workshops to enhance engagement.
• Proactively gathering member feedback and address concerns to ensure high satisfaction levels.
• Overseeing the day-to-day operations of the workspace, ensuring it is well-maintained, organized, and fully functional.
• Addressing and escalating any issues, with regards to maintenance operatives, cleaning operatives, suppliers and managers and/or relevant cross-functional teams.
• Ensuring compliance with health and safety standards and company policies.
• Supporting the community manager in space utilization optimization and occupancy tracking.
• Anticipating member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
• Reviewing all Medallia responses to understand areas of improvement and implementing proactive changes, keeping member experience top of mind.
• Conducting onboarding meetings with all new accounts to ensure a successful onboard of new clients.

Salary package, including benefits, is highly negotiable depending on experience gained.

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