Job Description

Tsebo Facilities Solution is looking for a Facilities Manager to provide managerial and supervisory direction with regard to service delivery in order to ensure maximum customer satisfaction. To ensure that outputs are maintained as per the SLA and Management contract.As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity.
Duties & ResponsibilitiesSub-Contractors:

• Meet regularly with contractors to ensure compliance with relevant SLAs.
• Ensure that best price is offered for
• Maintain Service Provider
• Scorecards to be in place and completed for all Contractors
• Ensure that in conjunction with Procurement department that all relevant documentation is completed and
• Ensure that internal and external Service Level Agreements, as defined in our Scope of Works are
• Manage the relationships with sub-contractors and suppliers to ensure a professional service

Performance Management

• Manage systems and processes to create a cohesive, cost effective and managed Facilities Management solution
• Manage an integrated, seamless service delivery solution that maximises technology, tools and labour to meet the service standards and requirements of the Client as per the agreed SLA requirements (annexure A).
• Manage the performance of each area of speciality per service
• Define objectives, clarify roles and responsibilities and implement performance contracts for each area reporting to
• Implement Client divisional plans with a view to operationalising business initiatives effectively and
• Ensure all employees are committed to organisational goals and output is enhanced in a continuous improvement manner through means of PDPs (Performance Development Programs).
• Ensure action plans are put into place regarding performance improvement for under performers as
• Manage conflict in the
• Use own initiative to operate with no management support when
• Manage and maintain departmental effectiveness in line with the agreed SLA and ensure that the department provides a high level of service to the client at all
• Oversee and manage staff grooming ensure that all staff are always well groomed and present a professional
• Undertake regular physical inspections of the work environment and report on these to your
• Ensure that all departments are effectively manned and are able to undertake the tasks required to achieve the
• Ensure that all departmental tools and equipment is in optimal condition and arrange for the repair and or replacement of such repairs should the need arise

Project Management

• Assist the client and your superior with any project management that is required from time to
• Ensure that regular communication is in place with regard to projects and keep all parties informed of progress and any
• Document all progress on projects (project plan) and liaise with parties regarding any issues which

Commercial

• Maximize and create new business opportunities within the
• Identify opportunities for major revenue enhancement, major cost reduction and production
• Manage and assist in financial month-end submissions to the
• In conjunction with the Clients Management, authorise any relevant spend on the pass-through cost schedule as per the limits of authority.

IMS&EHS

• Manage and control all aspects regarding Safety, Health, and Environment & Quality (SHEQ).
• Ensures continuous improvement and benchmarks
• Assist the client in managing safe work practices that are in line with Occupational Health and Safety
• Ensure internal and external Safety Audits are conducted per

Human Resources & Employee Relations:

• Establish and maintain a good working relationship with management and staff of all the sites for which you are responsible
• Manage the staff time keeping & productivity to ensure that all SLAs are achieved, and any transgressions are reported to the Operations Executive and managed
• Conduct bi-annual KPA reviews with all staff and provide them with effective
• Provide each staff member with a PDA (personal development plan) and ensure that targets are achieved
• Communicate any training requirements with the HR department and
• Ensure that any disciplinary actions are dealt with in accordance with the TFS

Skills and Competencies

• Human Resource management and IR skills
• Negotiating skills
• Time Management Skills
• Excellent oral and written communication skills
• Supplier/Sub-Contractor management
• Hospitality and customer centricity
• People Management skills
• Leadership skills
• Project Management skills
• Presentation skills
• Good understanding of SLAs and Management contracts
• Working knowledge of equipment, materials and supplies used in facilities management

Qualifications

• Matric
• Hospitality and/or Facilities Management Diploma or Degree or equivalent
• Computer literate on MS Office packages MS Word, Outlook, Excel
• Project Management
• Valid Drivers Licence with own transport

Tsebo Solutions Group