At 2U, we are all in on purpose. We are motivated by our mission - to eliminate the back row in education - and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world's leading online learning platform, 2U powers more than 4,000 online higher education offerings - from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.What We're Looking For:The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. We're the central point of contact and the xe2x80x9cgluexe2x80x9d that connects faculty-facing teams, instructional staff, and school leadership. We advocate on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. We understand the unique needs of each university partner, and empower faculty to leverage 2U resources with confidence. Ultimately, our work clears the way so faculty can focus on what really matters: delivering world-class student outcomes.In this role you will be responsible for supporting the educator experience across your assigned portfolio of programs (3+ programs) by leveraging extensive professional knowledge, business expertise, and the ability to balance both ground-level and high-level stakeholder needs in conjunction with 2U/EdX's mission. Your role will involve onboarding faculty, creating new best practices, communicating platform and learning updates, providing guidance and routing on learning and content requests, proactively managing risks across your assigned portfolio, and handling escalations with a solution-oriented approach. This role overall has a high level of complexity.A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to support faculty. They can successfully balance multiple competing priorities, and possess the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities.Responsibilities Include, But Are Not Limited To:
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.