Job Description

Job Summary Key Performance Areas:

• Demonstrate compliance with company & departmental policies

• Complete work requests in accordance with given instructions
• Maintain good housekeeping practices in all work areas

• Product development & implementation of outdoor activities and other outings offered to guests.

• Develop & present programme for rainy days
• Develop activities to offer guests, guided or self-explanatory
• Maintain & add to the nature corner in the Deckhouse
• Design nature drives that are diverse & interesting, varied in route & content
• Co-ordinate with other rangers regarding guest requests, game sightings & routes driven
• Keep up to date with the latest conservation/farming developments
• Ensure proficiency with all equipment & sports on offer to ensure quality of service offered to guests
• Be available to accommodate requests that fall outside the structured activities

• Host guests upon arrival & departure as well as during mealtimes

• Meet guests upon arrival & brief them on their stay, consulting them regarding interests & preferences
• Be present at the beginning of meals to ensure smooth flow of experience
• Co-ordinate with kitchen regarding eating requirements & seating arrangements
• Monitor waitresses to ensure order of service and standard of service maintained
• Assist guests with wine selection
• Deal with requests/complaints immediately in a mature, responsible manner

• Monitor activities of front-of-house personnel ensuring work is completed in accordance with work requests & time frames

• Ensure staff are present at the start of their shift
• Check standard of house & rooms satisfactory before guest check-in
• Keep housekeepers informed of changes in guest arrangements
• Ensure waitrons know where sundowners need to be prepped.

• Perform maintenance & safety checks on all sports equipment including game viewer

• Wash & tidy landrover after use
• Check deckhouse boats & equipment, cleaning/replacing/restocking if necessary
• Ensure bikes are in working order daily
• Report faults & potential hazards immediately.

• Bar control

• Reconcile bar book with stock in fridge & re-stock fridges daily
• Ensure receptionist has bar purchases

• Assist receptionist with administrative functions when required

• Ensure menus, welcome notes, weather cards are correct & in place
• Assist with telephonic enquiries when necessary

Core Competencies:

• Customer Service

• Finding out what our clients guests needs are and then meeting these needs. React to guests needs by following up on enquiries, keeping promises, being honest in all dealings, keeping guests informed of happenings, being friendly and helpful at all times, solving problems with a smile quickly and without argument.

• Teamwork

• it is essential that all employees co-operate and communicate with each other. This is measured by the extent to which an employee does his/her share of the work, helps out in times of crisis, supports decisions taken by our client, makes an effort to communicate with team members so that they know what is going on in other areas besides their own and provides information to others on what they are doing.

• Service Delivery

• Work well to achieve a high standard by trying to improve on the way things are done and by working towards achieving the work objectives. Put plans into action, meet deadlines, take initiative and solve problems to make sure things get done. Look for new and better ways of doing things in order to improve speed, efficiency, quality and cost effectiveness.

• Respect

• Respect for oneself, for fellow employees and for managers is an integral part of working for our client. Be polite to each other, listen and talk to others with deference, be positive and encouraging towards others. Follow instructions & helping out without being asked. Shown in the way employees dress & conduct themselves too.

• Ethics

• Be open, transparent and honest in all dealings. Keep promises that you make and work within policies, procedures and authorised delegations.

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