Job Description

Job Summary FIELD MANAGER | DURBAN & FREE STATE (12 Month Contract)
R650,000 - R950,000 CTC PER ANNUMOur client - a leading suppliers of petroleum products in South Africa through its vast network of approximately 850 service stations is looking for a Field Manager to join their team.The client has a Level 1 Broad-Based Black Economic Empowerment rating against the amended Broad-Based Black Economic Empowerment Codes of Good Practice. The client has committed to protecting people and the environment and to driving sustainable economic growth in South Africa through its social investment programmes in health, education and economic development.PURPOSE OF ROLE:
This is a field-based role that will provide the client visibility and oversight into the Branded Marketer clusters. The role will also provide on-the-ground support to the Branded Marketers and their retailers where agreed.Work with and advise BM Retailers and Territory Managers (Business Consultants) to achieve SHEQ, Brand Operational Excellence Compliance on site.Provide ESMs with any cluster insights and themes that require intervention or where opportunity existsYOUR DAY TO DAY

• Provide business advisory support to retailers and BCs within a BM cluster
• Work with the ESM and support teams to develop targeted aggressive growth initiatives for sites within the cluster and ensures consistent and disciplined execution of processes/procedures/programs/systems geared towards achieving business plan commitments
• Provide guidance, training and coaching to the BM cluster team
• Support all Retail strategic projects within the BM cluster e.g., rebranding, shop upgrades etc and assist in closing gaps
• Provide assurance that the client fuels are delivered and sold at BM sites within the cluster
• Review wet-stock management and ensure compliance at BM sites and provide assurance that the client fuels are sold at BM sites within the cluster
• Recommend improvement opportunities based on clear understanding of local trading and competitive landscape in order to lift the overall cluster performance
• Implement Stop-Work-Authority and report all non-compliant activities to be corrected
• Provide assurance of site compliance to the clients Brand, Visual and Operational standards and raise awareness on gaps for closure
• Ensure that all actions are implemented and closed including after cluster visits and/or audits
• Provide assurance and validation on projects status to help monitor delivery and planning
• Accompany ESM during all BM cluster visits and ensure clear actions are captured, executed and closed on time
• Validate that all promotional activities are current and promotional brand standards are met
• Collaborate with the BM TMs/BCs to streamline visits where possible and align on activities

MINIMUM REQUIREMENTS:

• Sales and Marketing qualification
• At least 5 years of field sales experience in the petroleum industry
• Proven track record of Retail Sales and Operations business turnaround preferably in the petroleum industry
• A valid drivers license and availability to travel for periods of time
• Knowledge and experience of Fuel and Retail convenience business both fuel and non-fuel retailing as well as SHEQ requirements at retail sites
• Strong understanding of customer and market dynamics to drive sales growth

KNOWLEDGE AND SKILLS:

• Retail detail and site excellence knowledge
• Relationship management
• Good organizational management skills
• Excellent verbal/written communication skills.
• Good collaboration skills
• Track record of operational excellence delivery
• High level of commercial acumen and understanding of value drivers
• Excellent interpersonal and negotiation skills

REPORTING:

• Primary Reporting: Enterprise Sales Manager (ESM)
• Secondary Reporting: National Sales Manager - BM

KEY ACCOUNTABILITIES:
Financial Perspective

• Verification of site level volume performance vs. the reports submitted by BM
• Provide Wet-Stock Management assurance across BM cluster
• Provide Project Progress and Risks updates
• Identify opportunities within the cluster to support the delivery of objectives and KPIs
• Work with all relevant stakeholders to de-risk the business and prevent sites from becoming vulnerable and ultimately running dry. Be proactive and have foresight to see risk before it materializes

Customer/Branded Marketer Perspective

• Understand BM`s obligations to the client to ensure BMs act in accordance with the client brand Retail Outlet standards manual and regulatory requirements as per HES Book of Rules
• Provide the client with critical market intelligence to facilitate improved BM business processes and decision making
• Provide marketing competitor information within the BM cluster to support with the business plan cycle / process
• Brand, operations and promotion compliance
• Provide advisory services to BM retailers and ensure implementation of initiatives to improve overall customer experience
• Business Excellence
• Support the Enterprise Sales Manager to have visibility of site level challenges and non-compliance and drive site operational excellence and compliance
• Ensure the client Standards adherence and SHEQ compliance is met
• Help to nurture and develop a culture of operational excellence and teamwork to ensure targets are met and exceeded
• Assist in tracking and benchmarking competitive activity within the region and share insights to enhance decision making
• Monitor SHEQ training records, determine requirements and advise ESM
• Support ESM to ensure that BM`s meet Business expectations and Business Plan commitments

RELATIONSHIPS | CONTACTS | COMMUNICATION:
Internal:

• Enterprise Sales Managers
• Operations Support
• Marketing
• Network and Engineering
• Card Operations

External:

• Branded Marketers
• BM Retailers
• Customers

PURPOSE OF COMMUNICATION:

• Business planning, Performance management and business reviews (ongoing daily with weekly and monthly recurring engagements)
• Diesel Pricing and competitor landscape
• Customer experience
• Brand and Operations Excellence compliance
• Project progress and Risks
• Ops Support team: Tools for Wet-stock management process
• Marketing: Marketing related activities and promotions to validate and verify at BM sites
• Network and Engineering: Verification of USTS completed at site level
• Card Operations: provide required card information and site terminals and card data. Verify Starcard activity on site.
• Branded Marketers: Liaise with Enterprise Sales Manager on site issues

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