Job Description

Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.Wexc2xb4re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?Join us on our journey for a better tomorrow.Your role

• As Atlas Copco ACTA Software Service Engineer, you will be required to support our software solutions, integration of Industrial Tools and Assembly Systems and projects for our customers.
• You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (GI).
• We are seeking a highly skilled and motivated software professional capable of supporting the installation and configuration of complex production systems.
• Additionally, you will be responsible for conducting thorough technical analyses of installed solutions in case of malfunctions and providing contract support.
• The ideal candidate should demonstrate proficiency in managing production-critical systems within industrial environments.
• You should possess a deep understanding of the relationship between customer production processes and the corresponding software products and solutions.

• Communicate with various stakeholders such as Customers, MVI/GI teams, product company and other customer centers.
• Accountability of order execution with operational excellence.
• Support for Service Level Agreement finalization.
• Support for successful project executions with Automation task related to Software.
• Strong collaboration with Product Sales Team for new projects including demos.

• During the project phase:

- Integration of new software solutions into existing technical customer environments.
- System installation and configuration of software products including tools and their controllers.
- Handling of change requests.
- Testing and validation.
- Problem analysis and elimination of errors.
- Customer trainings.
- Supporting customer in pilot phases, while ramping up the production.

• During the maintenance phase additionally:

- Ongoing remote or onsite production support.
- Follow up on IT incidents with product company.
- Shift support if necessary.
- Reconfiguration and modification.
- Software updates.
- Preventive Maintenance, Calibration and other services (such as Installation and Commissioning, troubleshooting etc.) related to Industrial tools.To succeed, you will need

• Degree or diploma in Information Technology/Electronics and Communication, or equivalent.
• Certification courses in software and database are advantageous.
• Proven professional experience as a system administrator in the IT sector.

• Minimum 3+ years of relevant experience in the field.

• Valid driver's license.

• A Team Player with strong communication skill.

• Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
• Installation and troubleshooting of hardware platforms.
• Network technology and data communications.
• ORACLE and Microsoft SQL Server installation and administration.
• Webserver installation, management and troubleshooting: Apache, IIS.
• Fluent in verbal and written English, additional local languages would be advantageous.
• Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable.
• Advantageous to have experience with software programming and scripting languages.
• Self-motivated with a strong sense of responsibility.
• Ability to handle complex multitasking situations under pressure.
• Proactive, dynamic and enthusiastic.
• Excellent interpersonal and organizational skills.
• Capability of adapting to flexible schedules.
• Willing to travel extensively as per business requirement.

• Collaborative: Engages actively as a team player, enjoys expanding their network, and seeks learning opportunities by leveraging diverse competencies and perspectives from others, while also sharing their own knowledge and experience.
• Open-minded: Adaptable and globally-oriented, passionate about continuous learning and exploring new horizons. Quick to adapt to unfamiliar situations and seize opportunities. Curious about different cultures, eager to discover fresh perspectives and innovative ideas.
• Resourceful: Proactively seeks improvements and innovative solutions, utilizing available resources effectively. Takes initiative to drive progress and embraces advancements in technology to seize opportunities.
• Entrepreneurial Mindset: Assumes responsibility and is driven by achieving results. Naturally curious, excels in uncovering innovative and practical solutions to real-world challenges, demonstrating persistence in following through to deliver outcomes.

In return, we offer youAt Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.This position is based in: Jet Park, GautengDiverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco