Job Description

Join the industry leader to design the next generation of breakthroughsField Service Engineer IIWe have an opportunity for a Field Service Engineer to join us at our Midrand office. As a Field Service Engineer II at Honeywell, you will have the opportunity to provide technical support and expertise to our customers. You will be responsible for troubleshooting and resolving technical issues, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Engineering Manager and work out of our Honeywell Midrand location although this role will not be office based as you will be required to travel. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support in projects and services.KEY RESPONSIBILITIES:

• Provide technical support and expertise for our solutions in Projects and Services agreements
• Troubleshoot and resolve technical issues for our customers across South Africa and the Sub-Saharan Africa region
• Collaborate with cross-functional teams to ensure successful implementation of our solutions
• Conduct training sessions for customers and mentor/ coach field service engineers
• Stay updated with industry trends and advancements, and provide recommendations for improvement
• Work with the Sales team to drive additional orders and technically support the proposals

Key skills and qualifications

• Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics or Equivalent work experience
• Minimum of 6 years of proven experience in field service engineering, with a focus on complex technical solutions

Strong technical knowledge and expertise in one or more of the relevant technologies below:

• Honeywell Experion (DCS)/ Safety Manager (ESD) SCADA or other DCS and Safety systems.
• Building Access control systems, CCTV and Fire and Gas will be advantageous.
• Excellent problem-solving and troubleshooting skills
• Availability to travel to customers within South Africa and Sub-Saharan Africa
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Strong customer focus and ability to build and maintain relationships
• Strong leadership, mentoring, negotiation and conflict management skills.
• Continuous learning mindset and willingness to stay updated with industry advancements
• Results-oriented approach and ability to drive projects to successful completion
• Strong problem-solving and analytical abilities
• Broad knowledge of Honeywell products and their applications thereof.
• Honeywell service applications. (Applicable CRM and SAP)

Our offer

• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development.
• Experienced leaders to support your professional development

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#TheFutureIsWhatWeMakeItAdditional Information

• Category: Customer Experience
• Location: Allendale, Magwa Crescent, Waterfall City, Midrand, Johannesburg 1686 ZAF
• Nonexempt

Customer Experience (GLOBAL)

Honeywell