Job Description

Do you want to make a difference in the world and contribute to a sustainable future?Join a diverse and inclusive work culture. Our differences make us unique and stronger. Every day, you will collaborate with colleagues from different cultures. You will be challenged to see things in a new way, and you will experience why differences are a strength. We actively support diversity and inclusion. And we work for equality, ensuring we all have an equal opportunity to make the most of our talents.DepartmentYou will be part of the Sub-Saharan Africa Middle East and South Asia Region within the Professional Services team, who are dedicated to executing the Professional Services mandate for our customers. By joining this team, you will have the chance to work in a multinational organization and in an environment involving different cultures and different challenges.Role PurposeManages, organizes, and develops the Field Services team, with a high level of technical complexity and with a focused scope, leading to the achievement of short/medium- and long-term business objectives. Focus is on delivering customer satisfaction, quality service and financial results. Willingness to be available on 24/7 basis and do extensive travel is essential.Your responsibilitiesLeadership

• Lives and promotes the TEACH values.
• Provides leadership for a department/function with a relatively high level of technical complexity.
• Manage and coordinate multiple team members in various locations.
• Seek synergies between teams and optimize performance on a continuous basis across local teams and within the global FLS.
• Selects high performing employees to build and secure an effective function/department.
• Provides leadership to employees by coaching and ensuring they have a clear understanding.

of performance level expected

• Drives employees performance by conducting Performance and Development Reviews and designs individual development programs to ensure employees are able and capable to perform, and agreed departmental goals are met.

Operational

• Plans, organizes and control the function within the ZERO HARM values.
• Ensures that the HPGR installed base is serviced and maintained.
• Ensures that staff produce the necessary documentation and reports as needed.

• Ensures that other areas within the teams scope is also covered through effective service i.e. Thickeners, Floatation cells, Filter Press etc.
• Manages, plans and prioritizes resources across own area of responsibility to meet functional business objectives.
• Defines, monitors and follows up on cross-functional activities to ensure targets are met.
• Fosters global interaction within FLSmidth and customer base.
• Overall responsible for the assets allocated to this department. i.e. vehicles, tooling, equipment, etc.
• Own department strategic plans and executes strategic projects as required.

Financial / Business Targets

• Executes and delivers according to department financial objectives.
• Provides input into the department/functional budget and ensures that agreed targets are met.
• Manages service agreements allocated to this function by ensuring deliverables are met and commercial excellence is achieved.
• Reports on the performance of the function on a regular basis.

HSE

• Lives and promotes the HSE values.
• Carries the 16.2 appointment for the specific function.
• Ensures adherence to FLSmidth safety policy and follows up on compliance within own area of responsibility.
• Collaborates with the HSE department to ensure compliance and a culture of pro-active safety is fostered and promoted.

Business Development

• Develops and promotes the LSS Field Service function.
• Continually seek opportunities to expand the Field Service footprint.

What you bringRequirements, skills and experience

• Bachelors degree, engineering diploma & trade or equivalent
• Leadership qualification i.e. MDP or equivalent
• Project management foundational qualification would be advantageous.
• At least 5 years Supervisor experience
• At least 10 years in a Field Service function.
• Financial Acumen
• Negotiation skills
• Strong technical skills and knowledge of FLS core products is essential.
• General Business understanding
• Excellent communication skills in English.

Behavioral Competencies

• Self-starter mentally with an assertive can do attitude.
• Decision making ability.
• Persuading and influencing
• Able to work under pressure and meet deadlines.
• Well organized with the ability to prioritize tasks as needed, coupled with good planning capabilities.

What we offerAs an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photograph from your application materials.Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.All suitable candidates shall be subject to a personal suitability check which shall include but not be limited to a criminal record check, citizenship check, qualification verification and employment verification.About FLSmidthFLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries - for more information please visit FLSmidth.com/careers

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