Job Description

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.



At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date:

30 April 2025

JOB TITLE:

FIELD SERVICE TECHNICIAN - AUTOMATION, CENTURION, GAUTENG.



We are seeking a Field Service Technician - Automation to join our team. You will be responsible for providing Metso's customers with professional technical support of its products.



The successful Candidate will be responsible for executing technical services at customer sites. Providing feedback on customer satisfaction, technology / equipment / service performance and production improvement activities relating to Market Area



In this position, you will report to the Field Service Technician Supervisor



This position is mainly located in Centurion



TEAM YOU BELONG TO



You will join a team of Technicians that strive to effectively deliver a seamless experience, that delivers a "technical solution" that meets the customer's needs, thus supporting the sales team to, to enhance and build relationships with the downstream effect on sales realisation.



You will work closely with internal and external stakeholders, such as Field Service Technician Team to assure a common understanding/application of technical and safety support and information to support and provide excellent customer service on Metso's equipment.



WHAT YOU WILL DO



You are responsible for the following per your allocated area of responsibility:



Delivering technical services at customer sites

Basic customer problem-solving, providing operation and maintenance instructions to customers

Service contract site visits - repair work; technical inspections and recommendations at site; preventive maintenance work at site

Local installation and start-up support of pre-assembled products

Providing specific technical discipline work at site

Identifying sales leads and promoting services offering

Train customers on basic operation and maintenance

Deliver site reports, time sheets and travel expenses reports after all jobs performed

Ensure proper fulfillment of all QEHS rules and regulations of Metso Outotec and the customer

Perform safety inspection at workplace prior to start the job

Perform or participate in job safety analysis (JSA) for any specific job at site

Correct usage of PPE

Reporting any unsafe condition at site



WHO YOU ARE



Matric (Grade 12)

Diploma/Degree in Instrumentation/Electrical Engineering

Background in mining, metals or metallurgical processing

Knowledge of Metso Analyser technology

Knowledge of Metso Filter technology (Advantage)



HARD AND SOFT SKILLS THAT ARE ESSENTIAL FOR THIS ROLE



Proven troubleshooting skills

Ability to deliver technical reports, training, presentations as required with a high degree of professionalism

Ability to work independently in a high pressure environment

High level communication skills - English fluency

Ability to work as part of a team and foster a team approach to customer service, while sharing market area service responsibilities with other Engineers and Technicians

Ability to share responsibility in building long term customer relationship

Reliable, ethical and professional

Flexibility to travel up to 75% of time is a must



WHAT'S IN IT FOR YOU



An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change

Compensation and rewards - Global incentive program tied to business and performance targets

Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment

A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Hiring Manager:

Raymond Baloyi



How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people



Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.



Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.



Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.



metso.com