1. JOB PURPOSETo ensure that equipment is delivered and proactively maintained in good working order, fully functional and free from any damages that might cause harm, therefore safe to operate as defined by MEWP standards.2. Key performance areasOff-load of MEWP Equipmentxc2xb7 Off-load machine, perform PDI (Post Delivery Inspection) together with the customers and record any damages and/or snags, including proper mine spec'sTrainingxc2xb7 Provide Certification to operators upon successful completing of MEWP Operators TrainingPDI, Maintenance and Repairsxc2xb7 Maintain MEWP equipment operational by completing regular inspections and functional proceduresStock take and Vehicle stockxc2xb7 Monthly vehicle stock-takexc2xb7 Keep standard stock quantities in vehicle3. ORGANISATIONAL STRUCTUREOperational4. DECISION MAKING AUTHORITYField Services resource allocation5. PROFILE TRAIT GUIDELINE (as per DISC)6. JOB DESCRIPTIONThe Field Services Technician is responsible for the following:AREA / TYPEResponsibilitiesThe off-load of MEWP Equipment1. Planning daily travel schedule2. Investigating complaints, conducting tests and resolving general maintenance tasks3. Off-load machine, perform PDI (Post Delivery Inspection) together with the customers and record any damages and/or snags, including proper mine spec'sTraining1. Provide Certification to operators upon successful completing of MEWP Operators Training2. Complete a full Functional test whilst training any appointed operatorPDI, Maintenance and Repairs1. Maintain MEWP equipment operational by completing regular inspections and functional procedures as defined from time to time and complete preventive maintenance tasks, correcting equipment deficiencies, making adjustments and alignments, check and maintain mine spec requirements if required2. Determine equipment condition by conducting inspections and diagnostic tests, identifying worn and damaged parts and reporting as may be required3. Keeps equipment available for use by monitoring and completing preventive maintenance schedules, installing components, parts, oil, water and upgrades when required and control corrosion4. Verify equipment performance by conducting predefined functional tests, adjusting controls and systems5. Keep record of completed jobs. Conform with MEWP standards and equipment requirements by ensuring up-to-date documentation are available upon request - services and safety stickers/decals, on-board documentation, documentation regarding engine services, hydraulic services, load test, load test inspections and mine specific documentation as well as site specific documentation6. Keep operational tools and spares for, troubleshooting breakdowns, performing preventive maintenance and for calling-in repairs7. Standby and call-out as and when requiredStock take and Vehicle stock1. Monthly vehicle stock-take2. Keep standard stock quantities in vehicle3. Place required stock orders, verify receipt and track backorders7. SKILLS REQUIRED - SPECIFIC7.1 SKILLSKPASkillPDI, Maintenance and Repairs1. Technical minded as well as Customer services orientated with a recognised technical qualification, preferably a red seal millwright2. Knowledge of MEWP equipment regarding operations, functions, technical functions, parts and tools including a comprehensive understanding of hydraulics, engine mechanics, electrical, electronics and technical schematics.3. Clear understanding of safety management and risk assessment4. Mechanical, hydraulic, electric and electronic tooling knowledge5. Knowledge of mechanical inspections, tools and analysersAdministration and Technology1. Understanding and intensive use of sms, mms, internet and cellular communications2. Computer literate as well as MS office3. Time Management4. Documentation Skills5. Inventory ControlIndividual Skills1. Verbal communication2. Attention to Detail3. Thoroughness1. Problem Solving2. Dealing with Complexity3. Dependability4. Persistence5. Attendance6. Independence6. High energy Levels7. Analysing Information7.2 INTERNAL COMPETENCIESCompetencyLevelAXInformedEAZIT on-line web applicationDoSafety and risk assessmentDoMEWP equipmentTeachCustomer Satisfaction and Customer serviceDoCoach - Train the TrainerDoMachine Familiarisation 1 and 2DoJLG Technical TrainingDo7.3 WORK EXPERIENCE REQUIREDJobFunctional experienceYearsa) TechnicianPost Qualification - Maintenance and repairs on MEWP or related equipmentQualified Millwright - Red Seal3b) Field ServiceTechnical field services, maintenance and repairs2c) Customer ServiceFluent communication and customer service skills1Job Types: Full-time, Permanent