Job Description

Field Support Technician

Location:

Benoni, South Africa

Application Deadline:

11th April 2025

Job Type:

Permanent

ABOUT US

MWH IT Resources provides top-tier technical support solutions. We pride ourselves on delivering high-quality service and ensuring our clients' IT infrastructure operates smoothly and efficiently.

ABOUT THE ROLE

We are looking for a

Field Support Technician

to join our team in

Benoni, South Africa

. This role is ideal for someone with hands-on experience in technical support, troubleshooting, and maintenance of IT hardware and software. If you are passionate about technology and problem-solving, we want to hear from you!

KEY RESPONSIBILITIES

Provide technical support and maintenance for PCs, notebooks, printers, and mobile devices (including firmware updates). Install, configure, and troubleshoot

Windows operating systems

(Windows 10 and above), ensuring proper updates and security patches. Support Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and other productivity tools such as antivirus, PDF viewers, and multimedia applications. Utilize a

Help Desk system

to track tickets, manage incidents, and provide effective resolutions. Assist with network installation and configuration, including

Cat6 structured cabling, switches, access points, and Wi-Fi networks

(preferred but not mandatory).

REQUIREMENTS

Must have South African Citizenship No Criminal Record

Valid South African Driver's License

(essential) with own transport.

Minimum of 3 years of work experience

in a similar technical support role. Experience with Windows OS (W10 and above) and software troubleshooting. Strong knowledge of hardware and software maintenance. Familiarity with ticketing systems for support and incident tracking. Must be

bilingual in English and Afrikaans

(essential). Speaking

Spanish

will be an

advantage

. Problem-solving mindset with excellent communication skills.

WHY JOIN US?

Market-related salary

.

Opportunity to work with a multinational company

.
Supportive and collaborative work environment.

HOW TO APPLY

To apply, please send your

CV and a brief cover letter

to

hr@itresources.co.za

with the subject line:

"Field Support Technician Application - [Your Name]"

Please include any support documentation (Certification, References) and a

copy of your I.D.

IMPORTANT NOTICE:

Only shortlisted candidates will be contacted.

If you do not receive a response by

25th April 2025

, please consider your application unsuccessful.
We look forward to welcoming you to the

MWH IT Resources

team!

LEGAL TERMS:

I agree that if I am offered employment, that such offer, and continued employment, is contingent on the results of a reference check, drug test and background investigation. I agree that I am not party to any agreement, or subject to any legal obligation, that would in any way restrict me, or interfere with me from fully performing the requirements of the job for which I am applying, and that I must disclose to the Company any such agreement or obligation before the Company considers my application. By continuing with this application, I voluntarily consent to the above terms, and recognize that my agreement to these terms is legally binding and enforceable to the same extent as if I had signed my name.

Job Type: Permanent

Pay: R13000,00 - R16000,00 per month

Application Question(s):

Do you have your own transport?
Education:

High School (matric) (Required)
Experience:

IT Support: 3 years (Required)
Language:

English and Afrikaans (Required)
License/Certification:

Drivers License (Required)
Location:

Benoni, Gauteng (Preferred)
Work Location: In person

Application Deadline: 2025/04/11