Job Description

Responsibilities:

• Achieve high levels of customer satisfaction through excellence in production editing, proofreading, and publishing quality manuscripts to the public and other departments.
• Facilitate staff recruitment, selecting, orienting, communicating job expectations, training employees, and developing personal growth opportunities for career development.
• Accomplish staff job results by coaching, counselling, and disciplining employees.
• Plan, monitor, appraise job results, provide constructive feedback, and implement prevention strategies.
• Demonstrate a team culture and interdisciplinary atmosphere of trust where contributions are valued, and consensus is fostered.
• Accomplish department objectives by determining staffing levels, supervising team members, assigning workload, and organizing and monitoring manuscript processes.
• Implement and enforce systems, policies, and procedures and implement corrective actions.
• Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to regulations.
• Complete operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
• Control budget information allocated to the team, including staffing, equipment, and software, and implement corrective actions.
• Provide quality service by enforcing quality and customer service standards.
• Interface with customers to answer questions or solve problems.
• Maintain manuscript records, document necessary information, and utilize reports to project manuscript statuses.
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Proofread manuscripts for spelling, grammar, punctuation, syntax, usage, consistency, and voice, inspect and cross-check references and data, and implement corrective actions to ensure consistency in manuscript output.
• Confer and coordinate activities with other departments.
• Contribute to team effort by accomplishing related results as needed.

Requirements:SUPERVISORY SKILLS:

• Proven work experience as a supervisor or relevant role.xc3xa2xc2x80xc2xaf
• Proficient in spelling, punctuation, grammar, and other English-language skills.
• Accuracy and attention to detail.
• Proven ability to direct and coordinate operations.xc3xa2xc2x80xc2xaf
• Highly effective supervisory skills and techniques.xc3xa2xc2x80xc2xaf
• Ability to input, retrieve and analyse data.xc3xa2xc2x80xc2xaf
• Familiarity with company policies and legal guidelines of the field.xc3xa2xc2x80xc2xaf
• Excellent communication and interpersonal skills.xc3xa2xc2x80xc2xaf
• Strong organisational, time management and leadership skills.xc3xa2xc2x80xc2xaf
• Ability to manage and prioritise multiple projects in a fast-paced environment.
• Ability to work well under pressure.xc3xa2xc2x80xc2xaf

TECHNOLOGY SKILLS:

• Database user interface and query software
• Project management softwarexc3xa2xc2x80xc2xaf
• Enterprise resource planning ERP software or CRM Software
• Microsoft Office

MINIMUM REQUIREMENTS:

• 5+ years of experience in publishing, with previous supervisory experience.
• 1+ years proofreading experience.
• Certificate, Diploma or Degree in journalism, communication, logistics, supply chain management, business administration or relevant field.xc3xa2xc2x80xc2xaf

ADDED ADVANTAGES AND PREFERENCES:

• Familiarity with HTML, XML and ePUBs.xc3xa2xc2x80xc2xaf(Familiarity with publishing software and technology).
• Good language skills in official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, and Setswana.xc3xa2xc2x80xc2xaf
• A valid drivers license.xc3xa2xc2x80xc2xaf

The ideal applicant would be dedicated to upholding company policies and procedures while fulfilling daily performance requirements and have outstanding leadership qualities.

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