Job Description

Financial Services Business PartnerAdditional Role Information (Scope of Role)Role Purpose (iRecruitment)To track financial performance and provide financial information, forecasting and analysis to help guide decision making forspecified business unitsWorkforce SegmentSpecialistRole StreamFinancial ManagementAdditional Role Information (Scope of Role)Minimum QualificationBachelor of Commerce DegreePreferred QualificationPost Graduate Bachelor of Commerce Degree, CA(SA) or CIMAExperience Required3 to 5 year's experience in a similar environment, of which 1 to 2 years ideally at a junior specialist levelITC Check RequiredNoRole OutputsPerspective: FinancialOutputCategoryOutputQuality Requirements/DetailSuccess CriteriaWeightingBudget ManagementTHE CLIENT Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parametersProvide input into the budgeting process and monitorutilisation for the financial year according to the operational planProduce or review budget reports to make sure they accurately reflect work activityEnsure financial documentation is maintained to support accurate record keeping and future legislative requirementsEscalate potential budget risks that may lead to increased costs or financial lossesPresent work proposals on planned activities that will require financial resourcesAllocate and approve expenditureCollate, analyze and evaluate data and information toRole OutputsPerspective: FinancialOutputCategoryOutputQuality Requirements/DetailSuccess CriteriaWeightingforecast expenditure and cash flow trends and make recommendations to improve budgetCost ContainmentTHE CLIENT Control expenditure and identify process improvements to contain and reduce costsDeliver against operational and cost targetsPrioritise resource allocation to minimise and reduce wastageMonitor costs for the financial year according to the operational planAllocates and approves expenditureReview cost reports and resolves or explains variances to the budgetIdentify, control and escalate potential risks that may lead to increased costsManage costs or expenses within the approved budget to achieve cost efficienciesRole OutputsPerspective: CustomerOutputCategoryOutputQuality Requirements/DetailSuccess CriteriaWeightingRelationship ManagementTHE CLIENT Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovationBuild relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-inEngage in cross-functional relationships to obtain and to provide work supportImprove BusinessRelationship with internal partners/stakeholders. Increase service delivery to clients by measuring team contribution with aRole OutputsPerspective: CustomerOutputCategoryOutputQuality Requirements/DetailSuccess CriteriaWeightingcustomer survey.Measured against the performance scale 1:< 50% 2: 50-70%3:70.1-85% 4: 85.1-95% 5: >95%Customer Service CultureTHE CLIENT Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standardsEnsure full understanding of customer needs to deliverquality serviceEnsure customer service solutions are aligned to the business operational plan, Organisational values and service standardsCommunicate how customer service solutions will be implemented and secures buy-inEnsure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service optionsEnsure resolution of customer queries and complaints timeously and ownership of issuesAnalyse customer feedback to help improve customer servicePropose ideas to improve customer serviceRole OutputsPerspective: ProcessOutputCategoryOutputQuality Requirements/DetailSuccess CriteriaWeightingReportingTHE CLIENT Compile reports that track progress and guide businesses to make informed decisionsImprove business decisions by providing accurate andreliable business intelligence (information) together with analysing trends and dataProvide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunitiesRisk and ComplianceTHE CLIENT Manages risks in own area of responsibilityEnsure compliance with relevant statutory, legislative,policy and governance requirements in the area of accountabilityEnsure implementation of relevant policies, governance and practice standards across the businessMaintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirementsEnsure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changesDevelops an understanding of risks and risk management approachesImplement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risksEducates others and makes suggestions for improvementsNetworks and participates in specialist risk forums where required

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