Job Description

Primary Purpose

To provide a front-line service to our customers, utilising knowledge of the Fleet and Asset Division's service offering. To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and procedures

Minimum Requirements

Qualifications


Matric with Fleet Administrative experience Diploma in Fleet Management (ideal) Diploma in Road Transport Management (ideal)

Experience


Previous client relationship management 1 - 3 years' experience within the Fleet industry, preferably within Leasing Environment Microsoft Office System Proficient

Duties and Responsibilities

FINANCE

Increase regional profitability

Minimise SLA service credits to maximize profits Management of fuel usage on contracted drivers

No Contract Service Credits

Minimize Operating expenses
Efficiency, cost saving initiatives. Minimize operational losses.

CUSTOMER CENTRICITY

External customer relationship
Client requests to be met timeously and reaction times met. Ensure follow ups with suppliers are done daily.

Internal customer satisfaction
Turnaround times met with positive attitude, compassion and willingness to assist.

Quarterly audit reports
Achieve 100%

PCR audit
Achieve certificate award

OPERATIONAL EXCELLENCE

Vehicle handover and return process
Complete registers and follow process on handing out new units. Complete VIRs accurately and capture onto systems

Relief vehicle incidents
Co-ordinate collection of terminated units and administration of deactivation of fuel card, e-tags, tracker and decal removals. Ensure all relief incidents assigned to you are dealt with as per timelines in the SLA. Manage daily stock and relief pool fleet utilisation

License, Fuel card e-toll tags and driver tags
Ensure all fuel cards, e-tags and license renewals are delivered timeously.

Incidents: Processes and workflows

All incidents to be resolved timeously according to SLA and be kept to a minimum Manage the open incidents for major and minor tasks. Action new or deleted driver tag reports. Ensure units are booked for service and incidents are closed.

Accident repairs


Scrutinise vehicles after being repaired at panel beaters for quality workmanship. Liaison with Customer Insurance and panel beaters on scheduling repair, collection of vehicles and turnaround times.

Manage driver behavior

Manage and report on driver behaviour using Telematics including reports requested by Customer Forensic Auditors

Manage Fleet Utilization

Identify and manage high and low utilisation vehicles by scrutinising reports and manage under and over vehicle swops

Ad Hoc Projects
Complete ad hoc projects as requested by branch manager

Office administrative assistance
Assist with administrative duties (licensing, courier, stationary etc.)

Vehicles maintained according to OEM specifications
Ensure that vehicles are scheduled for maintenance in accordance with OEM specifications No overdue vehicles for service

Car Wash Management
Manage car wash suppliers Perform checks at customer depots

Spare key Management
Manage and safeguard spare keys and control register

Management of outsourced drivers
Manage productivity and allocation of outsourced drivers

Manage EOC
Manage EOC process including NOLA and stock control on behalf of VTC

Health & Safety
Responsible for branch OHSA and act as safety officer

Manage premises & suppliers
Manage premises and relationship with landlord, suppliers and outsourced staff

Routine Fitness Reports
Manage report and ensure that there are no exceptions All vehicles to be inspected within customer SLA requirements

Driver Tags
Program driver tags as and when required and assist to deliver the tags to the driver within SLA stipulations

Quality Control
Manage and resolve quality control issues

This position is advertised in line with our commitment to Employment Equity.