Job Description

• B.Sc. Electronics or equivalent 3-year tertiary qualification from a recognised tertiary institution
• Minimum of 3 years post-graduate experience related to mechanical and electrical fault finding and development of technical solutions
• Previous experience in dealing with automotive product support issues of a technical nature
• Literature authoring skills in any Windows-based PC language
• Thorough vehicle product knowledge
• Knowledge of the Company's group service systems
• Knowledge of the Company's dealer network
• Experience with EV and high-voltage systems
• A good degree of business acumen
• Ability to listen and communicate effectively at all levels
• Good written and verbal communication skills at all levels
• Good negotiation and interpersonal skills; able to deal with conflict constructively
• Excellent planning and organizing skills, with an organized and methodical approach to tasks
• Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
• Ability to analyse data sets effectively
• High level of detail consciousness/ accuracy
• High level of energy, enthusiasm and work commitment
• Self-starter with the ability to work independently to high-quality standards
• Be willing and able to travel extensively throughout South Africa in the ambit

• Plan, prepare and do technical dealer analysis
• Flying nationally to repair complex problems to the correct safety and quality standards on vehicles at the Company's dealers
• Performing root-cause analysis of complex vehicle problems and assisting in developing dealer training content and material to address shortcomings
• Planning and preparing dealer analysis, identifying weak areas in the Company's dealer network on technical issues and non-conformance to the Company's Service Core Process
• Ensuring the most economical method of diagnosis and repair is available to the Company's dealer network
• Assess training needs and recommend actions
• Analysing technical skills gaps at the dealer and conducting in-house training at the dealer level
• Analysing tools and equipment status at the dealer level and recommending corrective actions
• Reporting back to the Company on the technical requirements for its dealer network and recommending specific training programs to address the identified shortcomings
• Up-skilling the Company's dealer network on the vehicle diagnosis process
• Developing and implementing a user-friendly feedback loop for guided fault-finding telematic support for the dealer network
• Liaising between all divisions within the Company
• Establish a working relationship with the technical support centre and customer interaction centre
• Implement a process of identifying weak dealers based on the information from TSC and CIC
• Agree on the dealers that need attention with TSC and CIC
• Implement regularly scheduled meetings with TSC/ CIC to follow up on actions taken and agree on the next actions
• Together with TSC/ CIC plan for and ensure that high-profile customer cases are given priority
• Providing support with the preparation of new model launch vehicles
• Providing support concerning the repeat repair reduction programme
• Reporting to the Company's management
• Implement systems of reporting to the Company's management on dealer network progress and the status on actions conducted by the flying technician
• Integrate the regional after-sales manager in the dealer visits to ensure that action plans are properly implemented and monitored

Abantu Staffing Solutions