Job Description

We are Hiring Looking for a sale Representative with 1-3 years of experience in a FMCG industry . Role is based in Pinetown . Candidate must have his/her own car Model 2020 and upwards . Salary is R6000 +Commission We also offer the following:

• R3850 vehicle allowance
• R300 Airtime Allowance
• Company Pays for Fuel

Job RequirementsProven work experience as a Client Support Representative, Client Support Specialist, or a similar position in the Client Service department.Excellent verbal and written communication skillsOutstanding experience in dealing with different personalitiesExcellent phone etiquette and active listening skills.Ability to meet deadlinesAbility to deal with stressful situationsClient-oriented individual and an outstanding problem-solverStrong negotiation and sales skills.Good numerical abilitiesA keen eye for details.Ability to work independently with minimal supervisionEducational requirementsGrade 12Tertiary Qualification in Sales and Client Services an added advantageProven work experience as a Client Support Representative, Client Support Specialist, or a similar position in the Client Service department.Advanced Computer and communication skills.Speak, read, write English fluentlyProficient in Microsoft Office.DutiesAchieving sales targets set on a weekly, monthly and yearly basis.Identifying a client needs and requirements.Ongoing communication with clients via calls, messages, and emails.Generating sales leads productively.Following up on sales leads and closing sales with clients.Providing information to clients about products and services.Building a healthy lasting relationship with the clients.Maintaining, controlling and updating client records and accounts with all the required details.Managing incoming calls and messages.Handling clients complaints calmly and professionally.Resolving clients complaints and queries and escalating unresolved matters to management.Recording details of calls and interaction made with clients for record and reference purposesFollowing up with the clients on a regular basis.Collecting feedback from the clients trying to improve on service delivery.Providing excellent client service and satisfaction.Informing the client on current deals, promotions and offers.Complying and adhering to company rules, policy and procedures.Maintaining good telephone etiquette at all times.Ensure client database is updated with most recent current information.Gather adequate information about the client which will assist in closing sales and identifying the client needs and requirements.Enter relevant information regarding the sale and client query on the system to allow for proactive follow up.Follow up on log incidents with Area Managers.Raise outstanding incidents that remain unattended or unresolved for a lengthy period with management.Capture client orders on the system and ensure necessary arrangements are made for delivery of goods/ material.Ensure invoices and updated billing is sent to the client.Follow up and check on outstanding accounts and payments.Seek authorization from management prior to confirming and releasing goods to clients with large outstanding balancing on accounts.Follow up and check on stock availability prior to confirming client orders.Performing various administrative duties and clerical tasks such as faxing, emailing and making phone calls.Answering phone calls in a pleasant and friendly manner.Core competencies/AbilitiesAbility to work efficiently within call volumes.Customer focused.Clear and strong Communication skills.Good understanding and listening skills.Ability to work as team player.Problem SolvingAccountability and dependabilityGood ethics, honesty and integrity.Open to criticism.Willing to learn and develop oneself.Networking skillsAnalytical skillsAbility to receive feedbackExcellent verbal and written communication skills.Excellent organizational skills and attention to detail.Able to make decisions.Please send your CV to nomzamo.s@tmskpi.com

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