Job Description

TASKS, DUTIES AND RESPONSIBILITIESASSESS, EVALUATE AND ENSURE FOOD & DRINKS GOALS ARE MET

• Develops, implements and evaluates the hotels marketing plan, general plan, marketing and sales strategies to ensure optimum guest satisfaction, sales maximisation and profitability
• Monitors present and future trends, practices and systems in the Food & Drinks industry to ensure that the hotels Food & Drinks operations are competitive in the market place
• Conducts weekly inspections of the Food & Drinks regions to ensure the property and FF&E are kept in the best condition, and recommends preventive maintenance to the Assistant Curator where needed
• Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration
• Randomly inspects all Food & Drinks regions on a daily basis to ensure facilities and equipment are clean, well maintained and replaced if necessary
• Checks the Food & Drinks outlets reservation lists, hotel arrival list, conference guest list, and VIP list to ensure that own staff is aware of VIP guests
• Is proficient in all Food & Drinks procedures to be a resource when needed
• Challenges employees within department to achieve optimum food cost percentage and service per employee
• Controls and analyses departmental costs on an ongoing basis implements relevant actions

HUMAN RESOURCES MANAGEMENT

• Screens, interviews and selects potential employees
• Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Yes I Can! service
• Identifies training needs, and makes sure staff receives training, including skills training to provide consistent, knowledgeable, and reliable service
• Identifies employees with potential for promotion and/or transfer and makes recommendation to the Lead Creatives and Assistant Curator
• Works closely with the Lead Coach on the following Human Resources related tasks:

- Performance appraisals
- Coaching
- Counselling
- Discipline and grievance
- Employee relationsEMPLOYEE RELATION

• Fosters and develops effective employee relations between other departments within the hotel
• Keeps effective internal communications, including daily meetings with all staff to ensure optimum team work and productivity
• Looks for ways to motivate and challenge employees

About Company: "Welcome to the Radisson Red, V&A Cape town,, a new hotel philosophy that connects with an ageless millennial mindset through at, music and fashion. Gone are stuffy hotels and rigid rules. Weve taken care of the essentials, and showcase the best local flavors in the OUIBar +KTCHN; so that our guests can focus on creating a better trip. Our unique model means our guests are in control. From keyless entry, to requesting extra pillows. Guests can use our app to get what they need AND what they want. We offer three different rooms types for our guests and for those looking to brainstorm, share ideas an innovate, our Events & Games studios include 4 bright events studios. Tucked in the heart of the V&A Waterfront, RED Roof is more than just a hotel bar. Guests can soak up the sunset over Table Mountain, from the pool. Sip on cocktails and smoothies from the Drinks Van. Chill out with some yoga or just relax with friends."

Radisson