Job Description

Our client in the Information Technology industry is currently looking for a Food & Beverage Manager, in Waterfront, Cape Town.Responsibilities:

• Achieves budgeted revenues including conceptualization, promotions, managing
• expenses and maximizes profitability related to the food and beverage department.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Implements and maintains local and national sales/marketing programs.
• Develops short term and long term financial and operational plans for the food and beverage department which support the overall objectives of the hotel.
• Participate in the preparation of the annual hotel budget.
• Increases the level of guest satisfaction by delivery of an improved product through colleague development, job engineering and quality image.
• Manage in compliance with established company policies and procedures.
• Maintain procedures for security of monies.
• Maintain procedures for credit control and handling of financial transactions.
• Maintain inventory control procedures.
• Receives departmental related guest complaints and ensures corrective action is taken.
• Manage Human Resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
• Develop, recommend, implement, and manage the divisions annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
• Implement and manage all company programs to ensure compliance with the SOPs and LSOPs; to include safety and sanitary regulation, all federal, state and local regulations to
• ensure optimal levels of quality service and hospitality are provided to the guest.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate
• guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Manage the maintenance/ sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Reporting To: General Manager.

• Front Office and Cashiering experience an advantage.
• Excellent knowledge of Microsoft Office.
• Fluent in English.
• Display a high level of emotional intelligence and be well groomed.
• Customer orientation, professional charm and sophistication are advantages.
• Ability to work shifts and occasional overtime.
• Skills, Experience and Qualifications:
• A Three-year college Degree or equivalent education/experience.
• 4 - 5 years of employment in a related position in a luxury hotel or resort.
• Requires advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession. This includes the knowledge required for management of people, complex problems and food and beverage management.
• Ability to study, analyse, and interpret complex activities.
• Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients.
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Computer literacy is a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.

• Up to R50 000 per month.

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