Job Description

Duties:Operations:

• Ensure service levels are maintained in the Restaurant and Front Office
• Manage Dining Room, Catering and ensure that tables are always setup correctly
• Communicate with service, kitchen staff and reception staff regarding, reservations and special events, check-ins and check-outs
• Coordinate daily Front of the House and Back of the House restaurant operations
• Respond efficiently and accurately to customer complaints
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
• Implement policies and protocols that will maintain future restaurant operations
• Process payroll, and maintain all relevant records
• Ensure all employees are working within outlined operating standards

Management:

• Manage, organize, and supervise shifts and shift rosters
• Fill Duty Manager shifts, where you are representing the company, as the most senior person on the property
• Manage budgets and cost control methods to minimize expenses
• Sign-off weekly and monthly stock takes
• Gratuity control and allocation
• Run all special events alongside Events Manager
• Ensure that all SOPs and policies are adhered to on property
• Micros day and reports and account balancing
• Liaise with customers, employees, suppliers, licensing authorities and sales representatives

Human Resources:

• Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file
• Schedule staff hours and assign duties for staff by drawing up the weekly roster
• Ensure that all staff works the minimum number of contractual hours per month
• Establish standards for personal performance and customer service
• Maintain dress code standards
• Assist in conducting performance appraisals/HR Statuses
• Progressive and constructive discipline in conjunction with HR
• Maintain staff files

Finance:

• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
• Report on financial performance, inventory, and personnel
• Ensure quality and concepts are implemented and maintained
• Ensure stock control system is maintained
• Daily beverage counts and variance reports to be signed off
• Keep track of monthly and annual budgets to assist in making targets.
• Signing off staff hours and payroll adjustments where necessary

Admin:

• Producing management reports as required
• Sign off monthly income statements
• Maintain the F&B Staff HR files and other HR related matters as below
• Maintain the events store for the property

Salary:

• R 35 000 R 38 000

Instructions:

• Send CV to info@synergyr.co.za (use the full job title, including the City/Town as a reference)
• Please send CV as a Word or PDF attachment
• CVs sent on Google Drive will not be opened
• If you have not heard from us within 14 days, your application has been unsuccessful

Requirements:

• Grade 12 or equivalent

• Accommodation Certificate / Hotel School Diploma is advantageous
• Must be computer literate and proficient in Opera
• Must have at least 5 years previous experience in a 4 or 5 star establishment
• Must be fully bilingual
• Excellent communication skills (both written and verbal)
• Must have contactable references

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