Job Description

Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSScope of Position:Service Ambassadors prepares for food and beverage service and serves our guests in line with the Food and Beverage concept and Fairmont service standards.Requirements:

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be physically fit.

Responsibilities:

• Demonstrates Fairmont standards in all interactions.
• To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont.
• To consistently offer professional, friendly and warm service.
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts.
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
• To understand how to operate all the equipment used in the outlet.
• To fully understand and follow the hotel's recycling program and procedures.
• To actively participate in all health and safety procedures the entire hotel.
• To follow all of safety and sanitation policies when handling food and beverage.
• Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant.
• Follows Hotel's telephone etiquette standards.

Qualifications

• Basic Math.
• Excellent Customer Service.
• Resolve Conflict.
• Teamwork.
• Persistence.
• High Energy.
• Ability to sell and upsell to Customer Needs.
• The ability to accept criticism and work well under pressure.
• To be thorough and pay attention to detail.
• Excellent verbal communication skills.
• Excellent listening skills.

Additional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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