Job Description

Food & Beverage Service Expert (Waiter) - MidrandFull job descriptionJob Number 24143335Job Category Food and Beverage & CulinaryLocation Protea Hotel Midrand, 14th Street, Midrand, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Safety and SecurityFollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Report work-related accidents, or other injuries immediately upon occurrence to the manager/supervisor.Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.Complete appropriate safety training and certifications to perform work tasks.Policies and ProceduresFollow company and department policies and procedures.Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Protect the privacy and security of guests and coworkers.Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.Perform other reasonable job duties as requested by Supervisors.Guest RelationsWelcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Address guests' service needs in a professional, positive, and timely manner.Thank guests with genuine appreciation and provide a fond farewell.Assist other employees to ensure proper coverage and prompt guest service.CommunicationSpeak to guests and co-workers using clear, appropriate and professional language.Working with OthersSupport all co-workers and treat them with dignity and respect.Develop and maintain positive and productive working relationships with other employees and departments.Quality Assurance/Quality ImprovementComply with quality assurance expectations and standards.Physical TasksRead and visually verify information in a variety of formats (e.g., small print).Stand, sit, or walk for an extended period of time or for an entire work shift.Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.Move over sloping, uneven, or slippery surfaces.Move up and down stairs and/or service ramps.Reach overhead and below the knees, including bending, twisting, pulling, and stooping.General Food and Beverage ServicesMaintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.ClosingComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.Interpersonal SkillsTeam WorkCustomer Service OrientationDiversity RelationsPersonal AttributesDependabilitySafety OrientationPositive DemeanorPresentationIntegrityEducationHigh school diploma/G.E.D. equivalentRelated Work ExperienceNo related work experience is requiredSupervisory ExperienceNo supervisory experience is required Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. #LI-Onsite#LI-TK1Protea Hotels by Marriottxc2xae is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the Coolest Hotel Brand in South Africa, join the Protea Hotels by Marriottxc2xae team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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