Job Description

About the job Forklift Driver(Cashbuild Internal Applications Only)Description:To operate and maintain the Forklift in a safe and cost effective manner. Ensure comprehensive Customer service in the Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.Requirements:

• Grade 12 or minimum of 1 (one) year work related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Ability to perform basic calculations accurately
• Must be willing to work shifts, weekends and Public Holidays
• Must be able to work under pressure
• Must be physically fit to operate a forklift
• Must have a valid forklift license

Customer Service

• Acknowledge all Customers and determine their needs
• Advise Customers correctly on product
• Assist Customer with any product queries
• Assist with Customer complaints timely
• Add on sales, e.g. paint v/s paint brushes, thinners, etc.
• Ensure efficient Customer service by ensuring that Customer's purchases are loaded without any delay's
• Ensure Customers purchase are loaded carefully without damaging the goods or the Customers vehicle
• Advise Customers on the additional services provided:

• Delivery service / bulk deposits
• Glass cutting
• Plan reading
• Credit programmes
• Special orders
• Trusses
• Distant ordering
• VIC Customer Programme
• Must be certified in Product Knowledge
• Must be available in aisle of responsibility

Merchandising Standards

• Bulk stock area to be merchandised safely and according to Store layout plan
• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
• Merchandise stock according to approved layouts and planograms

HousekeepingEnsure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.Correct shelf price labelling within area of responsibility.Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers scheduleReady for BusinessAdhere to Ready for Business and Beyond my Control as per the CB WayLoss Prevention and SecurityIdentify any gaps in the displays, investigate causes and report any concerns to managementBe aware of suspicious behaviours or people and report any suspicions to managementNo product to be loaded for a Customer without proof of purchase or required documentationSafety (OHSA) Requirements

• Ensure not to overload the Forklift
• Ensure not to overload racking and shelving (Do not stack roof tiles / bricks and cement more than two pallets high.)
• Ensure to wear the Safety Helmet and Kidney Belt at all times when operating the Forklift
• Do not use forklift to lift personnel.
• Ensure that the Entrance and Exit are free of obstacles and that Customers can enter and leave Cashbuild's Stores without risk of injury
• Ensure to report any faults on the Forklift immediately
• Ensure to report in time when the Forklift is due for a service
• Ensure to wear protective clothing when necessary
• Do not operate the Forklift if there are any mechanical faults
• Ensure that the Forklift is inspected daily, checklist completed and any faults report.

Drive for results

• Achieves set targets and completes work accurately and at the required standard
• Delivers best practice quality/ standards as established in the company

Makes an effort to follow through on commitmentsSolve Problems

• Identifies problems and seeks root cause
• Resolves problems and escalates issues accordingly

using relevant information available in own department and operational work environment to resolve problemsMake Decisions

• Makes decisions within framework of company policies and within set timelines
• Makes decisions giving due consideration to consequences of the decision made in area of responsibility

Implements decisions made in line with agreed processes and policiesPlanPlans within framework of operationally/department policies and proceduresHandle PressureHandles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures Communicate

• Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values

Ensures relevant information is shared with appropriate stakeholders"

Cashbuild