Job Description

NEW EMPLOYMENT AVAILABLETitle: Sales & Aftersales SpecialistArea: DurbanIndustry: Industrial Hire (Forklift, Material Handling and/or working at height equipment)Ref No.: TRG 2164Salary: (Market related basic + Pension + Travel / Vehicle Allowance + Cell Allowance) = TCTC avail/negStart Date: Immediate / NegotiableAn experienced Rental industry (Forklift, Material Handling and/or working at height equipment or similar) SALES & AFTERSALES SPECIALIST is required for permanent employment based in Durban.

• To maximize sales to meet monthly sales and after sales targets within an agreed region, and to build solid customer relationships to ensure the Company meets its targets.
• To identify, develop and grow market share and market segments within the agreed region.

DUTIES & RESPONSIBILITIES:Maximise sales in the agreed region

• Achieve/exceed monthly sales targets which will be evaluated monthly
• Achieve daily call ratio quota & call cycles as per the Company standards
• Call on customers in a corporate/office environment when necessary
• Educate customers on the benefits of using products and services
• Call on customers on sites when necessary and perform audits on machines as well as site inspections
• Build and maintain strong relationships with customers
• Do demonstrations of machines on site for customers to promote the products and services and achieve the minimum quantity of demos per week as per the Company standards
• Do presentations to customers on our products and services when necessary
• Ensure a consistent strong sales pipeline
• Ensure excellent planning of territory management
• Ensure time planning and management is maximised
• Ensure that monthly, quarterly and Annual forecasting is done
• Attend weekly sales meetings
• Ensure the decision makers and influencers in the decision-making process are identified and called on regularly
• Call on customers that purchase from competitors
• Report on lost orders weekly at sales meetings
• Maximise every opportunity with every customer interaction i.e. promote products and services
• Understand the products and applications
• Understand the customers needs and sell the correct application to suit those needs
• Manage key accounts where allocated
• Open new accounts monthly
• Ensure good consistent communication with the Regional Sales Managers and Operations management
• Complete accurate and honest deal sheets when concluding sales
• Work closely with rental team respecting existing rental clients.
• Refer rental opportunities to rental sales team

Develop & grow market share and identify new market segments

• Target customers within a market segment we already sell to, to ensure we maximize growth in that sector in that area
• Identify new market segments in the agreed area and sell the products and services to those potential customers

Sales Administration

• Follow up on all enquiries within 12 hours to ensure no opportunities are lost
• Complete weekly planners to ensure excellent time and territory management
• Complete site and company management forms
• Do quotations for customers
• Calculate pricing accurately within provided pricing framework
• Prepare monthly commission claims accurately for approval by Sales Manager.
• Follow up on customer queries and orders
• Ensure any customer administrative requirements are completed on site as and when necessary
• Assist the hire desk in obtaining paperwork from customers, i.e. credit applications and orders
• Assist Credit Control in collection of outstanding monies.

Customer Relationship Management

• Ensure the CRM system is updated on a weekly basis with all the enquiries and information on customers, as well as information on competitors pricing and activities

General

• Ensure that a professional image is always projected, i.e. grooming and company vehicle
• Ensure that the quality of service that the company provides and the satisfaction of its customers, are treated with the utmost importance.
• Promote the company and do everything possible to enhance its image and the product brands it represents.
• To ensure that all duties are carried out safely and in accordance with all company and legal requirements
• To work in harmony with other employees in the Company
• To ensure that confidentiality in all company matters are maintained.
• To produce other information as required and to carry out other duties either directly or indirectly as requested by your manager from time to time.
• Compliance to standard operation guidelines of the company.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• IMM or Sales related qualification or similar
• Grade 12 (Matric)
• 5 Years equipment Sales and After Sales experience.
• Proven track record of increasing revenue and growing market share
• Working in a CRM environment an advantage

KNOWLEDGE

• Equipment Industry knowledge an advantage
• Proposal generation and presentation
• Pricing strategy and control
• Customer service
• Proposal writing
• Sales and marketing
• Rental industry
• Knowledge of work at height machinery and equipment
• Microsoft Office
• CRM systems

SKILLS

• Sales and Marketing skills
• Excellent communication skills
• Negotiating and influencing skills
• Persuasion skills
• Presentation skills
• Relationship Management skills
• Commercial skills
• Analytical skills
• Networking skills
• Sound judgement and decision-making skills

#TheRecruitmentGuy#Durban#KwaZuluNatal#Ethekwini#SalesSpecialist#AftersalesSpecialist#RentalHire#Forklift#MaterialHandlingAPPLICATION INSTRUCTIONS

• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

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