Job Description

Closing Date 2025/02/13
Reference Number MMH250207-4
Job Title Franchise Enablement Manager
Position Type Permanent
Role Family Sales
Cluster Consult by Momentum
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us atConsult by Momentum is a registered Financial Service Provider (FSP) with a Category I and II licence, delivering top-tier financial planning, advice, and investment management services. Catering to a diverse clientele that includes high net worth individuals, the affluent sector, upper retail, and small business enterprises (SMEs), Consult by Momentum is recognised as one of South Africas largest financial planning and advice specialists enabling us to present a full spectrum of product solutions from all major providers of life, health, savings, investments, short-term, and employee benefits in South Africa. We are committed to the ethos of treating our customers fairly, thereby ensuring that our clients receive industry-leading solutions.Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role PurposeAs Consult expands its national short-term insurance franchise network and enhances its franchise value proposition, we are seeking a Franchise Enablement Manager to lead the execution of our enablement strategy across the franchise network.The successful candidate will oversee the establishment of a dedicated Enablement Unit, focused on developing and implementing operational best practices, mitigating franchise risk, and driving utilisation of Consults franchise value proposition. A key success factor will be the effective deployment and adoption of Consults technology ecosystem, ensuring operational consistency, efficiency, and long-term franchise success.You will have the opportunity to build and lead a team of Enablement Consultants, who will proactively embed, support, and monitor franchise engagement with the value proposition.Therefore, we require a leader with middle-management experience and a strong operational mindset, capable of fostering high-performance franchise operations while ensuring alignment with Consults short-term insurance strategic objectives.
RequirementsQualifications

• Business related qualification e.g. business management, operations management, risk management or related field
• RE1 and RE5 essential
• Short-term insurance qualification essential

Experience

• Minimum 5-7 years of experience in enablement, risk management, or operations within a franchise or multi-unit business environment, with a specific focus on short-term insurance operations.
• Proven experience in rolling out technology platforms and driving adoption across decentralised teams.
• Proven experience in establishing operational best practices that drive operational efficiency
• Strong knowledge of Short-term insurance code of conduct and other relevant insurance regulatory requirements and acts.
• Experience managing a team and delivering measurable outcomes across diverse stakeholders.

Skills and Competencies

• Strategic thinking with the ability to align enablement and risk initiatives with organisational objectives.
• Strong analytical skills to identify risks, interpret performance metrics, and recommend solutions.
• Excellent communication and relationship-building skills to collaborate effectively with franchisees and internal teams.
• Project management expertise to oversee multiple concurrent initiatives.
• Proficiency in using enablement and risk management tools, as well as technology platforms
• Understanding of Insuretech environment

Other

• Valid drivers license
• Willingness to travel nationally

Duties & ResponsibilitiesThe successful incumbents key areas of performance include: * Value proposition Enhancement & Delivery:

• By partnering with franchises in understanding their strategic intentions, operational needs and risks, continually review and enhance Consults franchise value proposition to enable sustainable growth.
• Ensure the effective delivery and utilisation of Consults franchise value proposition by aligning resources, tools, and support.
• Serve as the primary point of contact for franchise enablement, ensuring seamless operational support and guidance.
• Best Practices Development & Implementation:

• Develop, document, and embed best practices across the franchise network to drive consistency and efficiency.
• Monitor franchise adherence to operational standards, identifying areas for improvement and implementing corrective measures where necessary.
• Collaborate with franchisees to identify and share proven best practices that enhance performance and growth.

• Risk Management

• Identify, assess, and mitigate operational and advice risks within the franchise network to ensure compliance with organisational and regulatory standards.
• Develop and implement frameworks to monitor and manage risk at both individual franchise and network-wide levels.
• Provide guidance and training to franchises on risk-related policies, procedures, and best practices.
• Investigate incidents and non-compliance, and implement corrective actions to prevent recurrence.
• Franchise vesting & Support:

• Develop a franchise onboarding framework that ensures seamless technology integration, alignment with Consult best practices and provides ongoing support during the onboarding phase.
• Provide ongoing operational training on best practices and support on the effective use of Consults technology ecosystem
• Conduct regular engagement sessions to track franchise progress throughout onboarding phase
• Oversee the onboarding process for new franchisees, ensuring a smooth transition and full integration of business processes.
• Training & Capability Development:

• Design and deliver comprehensive training programs that equip franchisees and their teams with the necessary knowledge and skills to operate effectively.
• Ensure training materials are aligned with Consults value proposition and support the adoption of operational best practices.
• Continuously assess training effectiveness, refining content and delivery methods to optimise learning outcomes
• Performance Monitoring & Compliance

• Establish and track key performance indicators (KPIs) to evaluate utilisation of Consults value proposition.
• Provide senior leadership with regular insights and reports on franchise success, challenges, and opportunities for improvement.
• Conduct operational audits to ensure compliance with established guidelines and recommend enhancements where necessary.

The successful incumbent must be able to align to a principals-based environment and work in a culture that stands for the following principles

• Client First
• Integrity and fairness
• Objectivity
• Competence
• Confidentiality
• Diligence
• Transparency
• Professionalism

CompetenciesBusiness Acumen
Customer/ Stakeholder Commitment
Drive for Results
Leads Change and Innovation
Collaboration
Impact and Influence
Self-Awareness and Insight
Diversity and InclusivenessPolicyWe are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Group