Job Description

takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Manager to join our Kwa-Zulu Natal Team.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.Your responsibilities will include:

• Assisting in the setting up of SOP's for all clients across the delivery platform
• Constantly monitor and upgrade SOP's where necessary
• Train and set up new franchises
• Train SOP's at a franchisee level
• Set and maintain service levels of franchises
• Adherence of franchisees to branch blue print and franchise agreement
• Set and manage KPI's at franchise level
• Regular audits to assess & measure performance
• Travelling locally in and around an allocated region, as well as travelling to allocated regional branches quarterly
• Driving the company policies, procedures and brand standards through regular auditing processes
• Train & guide franchisees towards improved business operations, act as a consultant to the franchisee to drive business success
• Assist franchisees in the training of their employees
• Monitoring & measuring branch performance and productivity against SLA's through system checks and reports
• Presenting solutions to solve problems to help drive the momentum & success of the franchisees business
• A FM must be the 'protector of the brand' at all times, working towards brand recognition and business growth

Qualifications & Experience:

• Grade 12 or equivalent
• Diploma or equivalent
• 3 years in a supervisory/management position
• Microsoft Office experience in word, excel & PowerPoint
• Training experience will be beneficial
• Operational experience managing national or regional operations
• Previous hospitality/retail franchise working experience will be to your advantage
• Previous experience in the logistics industry is not required
• Proven track record in delivery and execution
• IT or tech savvy will be advantageous

Attributes required:

• High energy, self-starter
• Execution bias
• Understand how technology works for business
• Project management
• System and process orientated
• Attention to detail while still seeing the bigger picture
• Understand convenience and customer service
• Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
• Comfortable with change and an excellent team player
• Low on ego, high on delivery and execution
• Organization & sound communication will be key success factors of a FM

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind, so come and join us!Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.Apply for this Job

• Required

First Name *Last Name *Email *Phone *Location (City) *Resume/CV *Drop files hereAttach or enter manually(File types: pdf, doc, docx, txt, rtf)When autocomplete results are available use up and down arrows to reviewShould you not reside in the city (Kwazulu Natal) the vacancy is based and would need to relocate for a job opportunity, it is understood that this relocation would be your financial responsibility. By applying for this position it is deemed that you understand and accept this. *This role requires travel between Franchises within the Durban Central Region, as well as and additional sites in Pietermaritzburg, Newcastle and Richards Bay. This travel will inculde some overnight stays. Please note, by applying to this role, this is acknowledged and agreed to. *Race *Gender *Nationality *Do you have a Valid Driver's License *Please share your current location *What is your current highest completed qualification? *Have you completed a Post-Matric Qualification? *Within which field of study have you completed your post-Matric qualification? *How many years experience do you have in an Area Manager / Franchise Manager function? *Within which of the following do you have proven working experience? *Assisting in the setting up of SOP's for clientsConstantly monitor and upgrade SOP's where necessaryTrain and set up new franchisesTrain SOP's at a franchisee levelNone of the aboveDo you have experience auditing Franchises to assess measure performance? *What is your current proficiency level with Excel / Google Sheets? *Do you currently have a Restraint of Trade which may affect the outcome of this application? *I consent to Takealot receiving my personal information for recruitment purposes and processing my personal information specifically for those purposes, in accordance with its internal privacy and retention policies. For more information, please refer to the Takealot Privacy Policy on the website. *Protection of Personal Information Act (POPI Act) - POPIAOur system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our

Takealot