Job Description

This position is in the Limpopo Region - Polokwane & Surrounding Areas (Venda, Louis Trichardt, Tzaneen)A leading fast-casual restaurant brand is looking for a Franchise Manager to oversee operations in the Limpopo region. If you have a passion for franchise management, operational excellence, and driving business growth, this role is for you!Key Responsibilities:Operational Compliance & Store Visits

• Conduct regular store visits to ensure adherence to company policies, procedures, and brand standards.
• Monitor store operations and implement best practices for efficiency.

Sales & Performance Management

• Analyse sales reports and key performance indicators (KPIs) to identify trends and areas for improvement.
• Work closely with franchisees to maximize profitability and revenue growth.

Training & Staff Development

• Support store managers in training employees on brand standards, customer service, and operational best practices.
• Ensure teams are motivated and aligned with company objectives.

Quality & Customer Experience Audits

• Maintain consistency in product quality, service delivery, and customer satisfaction across all locations.
• Conduct health & safety compliance checks to ensure stores meet all legal requirements.

Marketing & Promotions Execution

• Oversee the implementation of national and regional promotions at store level.
• Ensure marketing strategies are effectively executed to drive foot traffic and sales.

Financial Oversight & Cost Management

• Assist in controlling operational costs, managing budgets, and identifying areas to improve profitability.
• Support franchisees in loss prevention, security, and risk management.

Store Support & Communication

• Act as the main point of contact for franchisees, providing guidance and solutions for operational challenges.
• Report regularly to head office on store performance, challenges, and action plans.

Who Should Apply?

• Must be based in Limpopo and familiar with the region.
• Must have a min of 5 to 10 years experience.
• Proven experience in franchise operations, QSR, or retail management.
• Strong leadership skills with the ability to train, mentor, and develop store teams.
• Excellent financial acumen, and understanding of sales reports, budgets, and cost management.
• Ability to identify operational challenges and implement solutions.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) for reporting and analysis.

Join a fast-growing brand and make an impact in franchise operations!

The Legends Agency