Job Description

Closing Date 2024/08/31
Reference Number MOT240722-6
Job Title Franchise Manager - Midas
Branch/Department Meadowview Head Office
Job Type Classification Permanent
Location - Town / City Johannesburg, Linbro Park
Location - Province/Area Gauteng
Location - Country South Africa
Motus Aftermarket Parts is searching for a Franchise Manager to join the team in Meadowview Head Office. The purpose of this position is to support franchisees as well as internal staff in day-to-day operations ensuring compliance to brand strategies.
Position Overview

• Manage marketing and promotional activities/ Promotional calendar planning
• Assist suppliers/franchisees co-ordinate customer training evenings
• Identify new business opportunity with suppliers and Franchisees
• Resolve supplier and franchisee queries
• Manage customer relationships through existing group structures complementing other departmental efforts
• Manage digital platforms - Loading of promotions, pricing etc.
• Maintain relationship with Franchise and Key Account Managers in each region
• Assisting in the growth of the franchise footprint by working with KAMs and NFM.
• Recognizing opportunities for distribution channels, services, and campaigns that will result in sales throughout the value chain
• Working with the internal teams to increase sales opportunities and thereby maximize revenue for the organization
• Identify areas/concepts for growth of the brands

Specific Role ResponsibilitiesMidas Franchise Portal
o Maintaining the correct information on the portal.
o Ensuring users are updated and loaded with the correct details.
o Loading communications where necessary (open areas, value adds, supplier comms)Franchise Agreements and SLAs
o Collected, vetted, and completed renewals and new franchise agreements.
o Ensuring Service Provider SLAs are in order and received.
New Franchise Applications
o Processing new, existing (branches) and relocation applications for stores.
o Ensuring applications completed correctly with necessary documentation.
o Communicating with the Accounts division and relevant KAMs/PIA branch regarding the application.
Possible/Open Areas
o Maintaining the list of open areas with the National Franchise Manager and communicating this bi-weekly to the franchise base.
New, Relocating and De-franchised Stores
o Following the process for setting up new and relocating stores, on occasion vetting the artists impressions and brand details with the National Franchise Manager.
o Following the process for disenfranchised stores ensuring the correct cancellation process
KAMs and Franchise
o Maintaining Communications between KAMs and franchise office and relaying the correct information and keeping the relationship ongoing working together on franchise related queries for the franchise base.
Communications
o Letters to franchisees on brand related issues as per National Franchise Manager.
o Relaying brand related and franchise information on Midas Owners WhatsApp group (policies, upcoming events).
o Maintaining communication with Ad hoc related vendors together with National Franchise Manager (fernridge/galaxy; Mystery Shopper).
Brochures, Marketing and Events
o Processing the memos for supplier billing related to participation in Midas brochures and getting approval from National Franchise Manager.
o Processing and logging any franchise related marketing claims and advertising.
o Liasing with suppliers and interdivisional departments on national campaigns and running with the campaign and related elements.
o Assisting National Franchise Manager with events and meetings for the brand.
Franchise Policies and Procedures
o Maintaining franchise policies with and as per the National Franchise Manager.
o Ensuring FOTY runs smoothly and issues resolved, collecting and collating relevant information with National Franchise Manager.
Qualifications and Experience

• Matric Certificate/Grade 12
• Certificate or Diploma in Sales and/or Marketing
• Franchise business experience essential
• Knowledge of the Automotive Aftermarket industry is essential

Skills and Personal Attributes

• Good Communication Skills
• Strong operational skills in a customer-service environment
• Computer literacy (Above average knowledge of Excel, PowerPoint, Word etc)
• Creative talents and the ability to solve tough problems
• Ability to meet deadlines and handle pressure
• Professionalism
• Excellent organizational skills
• Clear criminal check

Motus Aftermarket Parts