Job Description

Our Client is looking for a Franchise/Area Manager that will oversee multiple franchise locations, ensuring operational excellence, brand compliance, and business growth. This role involves supporting franchisees, driving sales, maintaining quality standards, and ensuring outstanding customer service. The Franchise/Area Manager is a key liaison between the corporate team and franchise owners, ensuring smooth business operations. Key Responsibilities: 1. Franchise Operations & Compliance Oversee day-to-day operations of multiple franchise outlets within the assigned area. Ensure all franchisees adhere to company policies, brand standards, and operational procedures. Conduct regular site visits to assess store performance, hygiene, and customer service quality. Monitor inventory, stock levels, and supply chain efficiency. Ensure compliance with food safety and health regulations. 2. Franchisee Support & Training Provide training and ongoing support to franchisees and their teams. Assist in onboarding new franchisees, ensuring a smooth setup and launch. Identify operational challenges and provide solutions to improve efficiency. Conduct performance reviews and coaching sessions for franchise owners and managers. 3. Sales & Business Development Drive sales growth by implementing marketing and promotional strategies. Monitor sales trends, customer preferences, and competitor activities. Analyze financial reports and support franchisees in maximizing profitability. Identify opportunities for expansion and revenue improvement. 4. Customer Experience & Brand Integrity Ensure franchisees maintain high customer service standards. Handle escalated customer complaints and resolve issues effectively. Maintain a consistent brand experience across all franchise locations. 5. Reporting & Administration Prepare and submit operational reports on sales, performance, and compliance. Track key performance indicators (KPIs) and set targets for franchisees. Ensure accurate record-keeping for franchise agreements, contracts, and compliance documents.
Key Skills & Competencies: Leadership & People Management Strong ability to lead, motivate, and support franchisees and store teams. Business Acumen Understanding of financial reports, P&L management, and sales growth strategies. Operational Excellence Ability to streamline processes, improve efficiency, and maintain quality. Problem-Solving & Decision Making Quick thinking to resolve franchisee challenges and customer concerns. Customer Focus Commitment to delivering an excellent customer experience. Communication & Relationship Building Excellent ability to interact with franchisees, staff, and corporate stakeholders. Multi-Tasking & Time Management Capable of handling multiple locations and priorities effectively. Qualifications & Experience: Education: Diploma or degree in Business Administration, Hospitality, or a related field (preferred). Experience: Minimum 3-5 years in a multi-unit management role, preferably in the food franchise or QSR (Quick Service Restaurant) industry. Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook) and POS/CRM systems. Industry Knowledge: Understanding of food service operations, health and safety regulations, and franchise business models.

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