Job Description

Requisition Details & Talent Acquisition ContactREQ 133013- Tshego SemenyaLocation: JohannesburgClosing date: 4 April 2024ClusterGroup RiskCareer StreamForensicsLeadership PipelineManage Self: OperationalPositionFraud Detection AdministratorJob PurposeTo register risk events; and provide support services to Forensic Investigators; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.

• Assist with Recoveries (block and securing of funds) and facilitating Bank to bank repatriation.
• Monitoring and detection on exception reports
• TPPP /Aggregator oversight responsibilities which involves monitoring and governance on Fraud Mitigation.

Job Responsibilities

• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Influence the enhancement of business processes and methodologies.
• Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
• Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Forensic Services (GFS).
• Contribute to smooth flow of work and maintain relationships with internal and external service providers.
• Manage and prevent potential operational losses.
• Prioritise reported risk events.
• Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders
• Determine completeness of reported risk event.
• Register risk event on case management system by capturing information within timelines and escalate to management for quality assurance and distribution.
• Compilation of Incident preliminary report.
• Provide feedback to stakeholders.
• Action requests for authentication of identity documents.
• Comply with risk standards and policies.
• Understand and embrace the Nedbank vision and demonstrate the values.
• Improve personal capability and stay abreast of developments in field of expertise.
• Support personal growth and enable effectiveness in performance of roles and responsibilities.
• Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.

Minimum Experience Level

• 3 years experience in relevant role.
• 3 years and more experience in credit applications verification focusing on fraud detection, transaction monitoring and fraud detection for issuers and acquirers.
• Experience in forged document detection and suspicious transaction monitoring.
• Efficient data analyses and accurate conclusion using excel and pivot tables.
• Attention to detail and able to make accurate decisions timeously.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Fraud- Investigation and or Risk Mitigation qualification
• Relevant completed courses in Fraud i.e., UJ Certificate in Criminal Justice and Forensic Investigation or similar

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Branch processes and procedures
• Client service principles
• Filing techniques
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills

DisclaimerPreference will be given to candidates from the underrepresented groupsPlease contact the Nedbank Recruiting Team at +27 860 555 566Please contact the Nedbank Recruiting Team at +27 860 555 566

Nedbank