Job Description

A bit more about the Opportunity...:What Your Day-to-Day will Look Like:Youll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with Fraud & Investigations as well as various back office pieces. Alongside, the successful applicant will be required to make outbound calls, verifying specifics and overall dealing with stakeholders in a courteous, and friendly manner using the relevant campaign guidelines, scripts and systems. All customer contacts should be dealt with efficiently, meeting or exceeding the expectations of the company. Youll be reporting into a Team Manager, most of which will have started as an advisor themselves, so they are in the best placed position to support you. You will be working towards various Key Performance Indicators and have individual and team targets to aim for.With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here! What amazing People will bring to the role:What Amazing People Will Bring to the Role:You are a person who has minimum 1.5 year's experience within fraud and investigations. Alongside, experience within a verifications department. You are familiar with working in a financial services environment exposed to various platforms, information tools, payments etc.In addition, you possess strong administration skills, ability to pay close attention to detail. You are forward thinking and driven to always be your best. You thrive off genuinely wanting to help people with issues they're experiencing, and have great listening skills, communication and empathy. You are confident when interacting with people and resolving customer queries and disputes. You have an inquisitive nature and get satisfaction from resolving issues. You embrace change and are comfortable working both individually and as part of a team. As you work toward KPIs, you invite feedback and are a positive thinker.Full training is given, and coaching continues throughout your career. We dont expect you to have all the knowledge, but we do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!Simple and Straight Forward Recruitment.We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.Supporting our future people.If you need any assistance or adjustments at any point during recruitment, feel free to let us know.If you like the sound of being part of the Sigma Family then dont wait and get applying! What being part of the Sigma Family means for you:As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.Who are the Sigma Family?At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.What being a part of the Sigma Family means for you!xf0x9fx93x89 Career development and opportunities to apply for internal promotions following your probationary period.xf0x9fx8fx86 Monthly, Quarterly and Annual awards with marvelous prizes.xf0x9fxabxb6 Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.xf0x9fx8cxb2 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.xf0x9fxa9xba Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.xf0x9fx9ax97 Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.xf0x9fx91xa5 Join communities and collaborate with your colleagues on our internal Social Media platform.xf0x9fx92x9a The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

Sigma Connected Group