Job Description

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About Heroes

Heroes buys, operates, and scales baby and juvenile brands.


We are ambitious multi-brand developers combining operational excellence with customer-centricity to support parents and children through every milestone of their journey. Built by a team with a background in investment banking, venture capital, and D2C eCommerce, we have the right experience to nurture and grow brands and develop products that simplify, support, and enrich everyday family experiences.


At Heroes, we leave our egos behind, get our hands dirty, and push through obstacles to get things over the finish line. If this sounds like you, you should join us.

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About the role

Heroes is looking for a talented individual to fill a new role in the Supply Chain team to support with Freight Operations. This role sits within the Supply Chain Department and reports to the Head of Supply Chain Operations. This is a critical role for the supply chain function, as well as supporting our entire financial and commercial operations. As a key member of the Supply Chain Department, you will be responsible for overseeing the daily, weekly, and monthly freight activities ensuring full compliance with import/export regulations, and driving continuous improvement to establish a competitive edge in the industry. Success in this role will be measured by

cost efficiency, service quality, and the agility to navigate new challenges.

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Responsibilities

Daily Operations & Ad Hoc Tasks:

Maintain daily communication with freight forwarders via the freight platform Resolve issues related to customs documentation, HT codes and duties, live customs blocks, and historic customs inquiries. Manage updates and changes to plans, such as GRD adjustments Departure board checks (ensure planned activity is being completed) Handle ad hoc queries, including sea/air freight quotes and business cases

Weekly process

Collecting PO and transfer order requirements from the Planning team Consolidating POs and making container bookings, optimising container fill Oversee carrier billing, validating and processing invoices Support the NPD process by calculating freight costs and providing HTS and duty information for new products.

Monthly

Generate performance reports Conduct spend analysis and recommend performance improvements

KPIs

Container utilisation Freight Cost Per CBM Customer Service Performance & Amazon Availability
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About you

Proven experience in FMCG or a similar fast-paced industry A strong self-learner with excellent problem-solving skills Analytical and data-driven, able to translate insights into compelling narratives Excellent people skills with internal and external relationships Highly methodical, organised, and detail-oriented Naturally curious, always seeking to understand, improve, and drive change Advanced proficiency in Excel, Familiarity with GSuite Comfortable managing conflicting demands on time in a high paced environment Strong commercial and financial awareness. Excellent written and spoken English.
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Our benefits

Hybrid working - 3 days per week in office





25 days holiday



Public holidays



Friday afternoons off in August


Home office setup