Job Description

Introduction: We are looking for an experienced Front & Back Office Supervisor to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to supervise store operations through strong administrative skills, excellent customer service and stock management.Description: To effectively supervise the front and back office staff to ensure policies and procedures are adhered to and the stock file is accurately maintained whilst ensuring a high level of customer service.

• Effective people management
• Enable customer centricity
• Stock management
• Front office administration
• Back office administration
• Safety, security and housekeeping
• Effective teamwork and self-management

Minimum requirements:

• Matric
• Managing and measuring work
• Decision making
• Planning & organising
• Development of staff
• Managing diversity
• Attention to detail
• Delegation and control
• Broad understanding of the business operating model
• MS office Skills
• Basic accounting principles
• IR and relevant legislation
• SAP
• In-house POS and back office systems
• Knowledge of company policies, procedures, processes and systems
• Ability to cope under pressure
• Initiative
• Task orientation
• Customer orientation
• Integrity
• Communication
• Ownership

Are you a passionate leader with the following qualifications and experience?Qualifications: * Grade 12 Matric qualification

• Minimum of three years of proven experience in Retail Management.

Professional Expertise: * Stock Management: Implement robust strategies to control inventory levels, ensure optimal stock availability, and minimize losses.

• Compliance & Risk Management: Maintain strict adherence to relevant legislation and risk management standards to safeguard the business.
• Financial Acumen: Manage cash flow effectively, oversee financial transactions with accuracy, and maintain a keen eye on profitability.
• Team Leadership: Lead, motivate, and develop your team, fostering a positive, collaborative, and performance-driven work environment.
• Change Management: Adapt and thrive in dynamic environments, leading your team through transitions with clarity and guidance.
• We are seeking a candidate who possesses the following qualities:
• Strong Business Acumen: Leverage strategic thinking and problem-solving skills to drive growth and make informed decisions.
• Strong Administrative Skills.
• Sound Judgment & Decisiveness: Make clear and confident decisions that benefit both the team and the organisation.
• Effective and Exceptional Customer Service.
• Talent Management: Identify, develop, and empower top performers to achieve their full potential.
• Resilience & Positivity: Maintain a positive outlook, persevere through challenges, and inspire your team to do the same.
• Diversity & Inclusion Champion: Foster a culture that values and embraces the contributions of everyone.

What will you be doing? * Customer Satisfaction: Implement customer retention strategies, and ensure exceptional customer service that builds lasting relationships.

• Optimise Stock Management: Manage inventory effectively, minimize stock losses, and maintain optimal stock levels to meet sales demands.
• Ensure Compliance & Risk Management: Uphold company policies, industry regulations, and risk management practices to safeguard the business.
• Lead & Develop Your Team: Build a high-performing team, provide coaching and mentorship, and foster a positive and collaborative work environment.
• Manage Front and Back-Office Operations: Oversee cash handling, manage financial transactions accurately, and ensure operational efficiency.

Application Process: * Submit a comprehensive application package including:

• Detailed Curriculum Vitae (CV)
• Applications are accepted until 14 July 2024.
• Shortlisted candidates will undergo verification checks, including credit, criminal, and educational background checks.

Ready to embark on a rewarding career journey? Join JD Group and make a difference!

JD Group