Job Description

REQUIREMENTS

• Matric, relevant qualification advantageous
• Previous experience as a receptionist or in a customer-facing role preferred, especially in property management or real estate
• Excellent communication and interpersonal skills
• Communication in English and Afrikaans
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (phones, printers, etc.)
• Ability to handle sensitive information with discretion and maintain confidentiality
• Professional appearance and demeanour
• Strong problem-solving skills and a proactive approach
• Ability to work independently and as part of a team

The role is based in an office setting, with standard office hours. Occasional overtime or additional hours may be required based on business needs.
Hours: 7.45 to 5.15 pmDUTIES

• Greet and welcome visitors, clients, and tenants in a courteous and professional manner
• Direct visitors to the appropriate department or personnel
• Manage incoming phone calls, emails, and messages, ensuring timely and accurate responses
• Perform general administrative tasks such as filing, data entry, and document preparation
• Assist in scheduling appointments and meetings for management and staff
• Handle mail and courier services, including sorting and distributing incoming mail
• Address and resolve tenant inquiries and concerns promptly and professionally
• Maintain accurate records of tenant interactions and service requests
• Coordinate with maintenance and repair teams to address property issues
• Maintain and update office supplies inventory, ordering replenishments as needed
• Ensure the reception area and meeting rooms are organized
• Assist with the onboarding process for new tenants, including preparation of lease documentation
• Update and maintain purchaser and leads databases
• Generate and distribute reports as requested by management
• Adhere to company policies and procedures, including confidentiality agreements and data protection regulations
• Ensure compliance with health and safety regulations in the office environment

Salary: R15,000 negotiable dependent on experience
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