Job Description

KEY FOCUS AREASLodge or Hotel Management

• To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail and the Spa.
• Meet with the General Manager and Hotel Manager as required and update on property operations.
• To maintain and ensure the good will of the MORE brand at property level.
• To be a key ambassador of MORE and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
• To ensure the developed set of MORE and property standards are upheld and maintained.
• To ensure the departmental management personnel of the property is up to the MORE standard, ensuring a streamlined and effective structure in line with hospitality trends.
• To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.

• To assist in achieving the best procurement agreements for the property and MORE.
• To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
• To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.

Development and Staff Management

• To implement training and facilitate the use of MORE appointed internal and external trainers.
• To provide effective leadership through professional management and encouragement of all subordinates, including mediation.
• To drive and monitor the effective implementation and execution of MORE Performance Management and Succession Planning processes.
• To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.

Community

• Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Sound experience in senior Hospitality Front of House Management positions minimum 3 years.
• A Qualification in Hospitality Management.
• Sound knowledge of MS Office Suite.
• Sound experience and proven track record of having made targets.
• Sound product and market knowledge, including international trends.
• Sound knowledge of product and supply.
• Valid Code 08 drivers license and own reliable transport essential.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:Be AWARE (the thoughtful value)Eyes and ears openArrive readyBe humanRespond GENEROUSLY (the more value)Always respondGive more, do moreHave a mindset of abundanceStrength in DIVERSITY (the family value)Act in harmonyWork togetherAct inclusivelyMake it BETTER (the continuous improvement value)Positively influenceKeep learningOwn it

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