Job Description

###

About Us

We are currently looking for a Front Of House Manager to manage the Front Of House department ,Front of House Staff, Clients and Patients' relations and improve customers service.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk and complexities

together with

increased quality, efficiency and productivity

. We specialise in

Catering

,

Facilities Management

,

Cleaning and Hygiene

,

Pest Control

,

Protection

,

Energy

,

Procurement

,

Workspace Design

,

Engineering, Remote Camps

, and more.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

DOWNLOAD OUR ONE-PAGER

to find out more about who we are in a nutshell.

###

Duties & Responsibilities

Management of on-site front of house staff

Setting and management of service delivery standards

Training of all front of house staff

Implement and maintain systems

Stock controls and asset management.

Analyse and pre-empt client needs and possible complaints

Management of client satisfaction and contribute to quality control programs.

Client / Customer relations - maintaining sound interpersonal relationship with the Client.

Operational standards - Maintaining all operational standards as agreed

Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist

Ability to operate independently

Proven leadership abilities
###

Skills and Competencies

Strong judgement and problem-solving skills

Strong interpersonal and communicative skills (verbal and written)

Attention to detail

Client service orientated

Business Management principles

Fully computer literate
###

Qualifications

Relevant tertiary qualification and/or equivalent level of competence, an advantage

* 1-2 years previous experience