Job Description

Job Title

: Front of House Manager

Location

: Johannesburg South

Job Type

: Full-Time

Salary

: Market related

About Us

:
We are a large and vibrant restaurant located in the South of Johannesburg. We are looking for a dynamic and experienced Front of House Manager to join our team, ensuring smooth daily operations, and maintaining high service standards.

Responsibilities

:

Lead and motivate the front-of-house team to deliver exceptional customer service. Oversee daily operations, ensuring the dining experience is seamless. Manage bar stock levels, perform regular inventory checks, and ensure proper ordering of supplies. Build and maintain strong relationships with suppliers and vendors to ensure timely deliveries and quality products. Train and mentor staff on customer service, restaurant policies, and health & safety standards. Handle customer queries, feedback, and complaints in a professional manner. Work collaboratively with the bar, kitchen and back-of-house staff to ensure smooth communication and efficient service. Manage reservations, walk-ins, and large group bookings. Ensure compliance with health, safety, and licensing regulations.

Requirements

:

A minimum of 5 years of experience in a front-of-house management role within the restaurant industry. Strong leadership and team management skills. Proven experience in managing bar stock and liaising with suppliers. Excellent communication and customer service abilities. Ability to handle high-pressure situations and solve problems on the go. Proficiency in using POS systems is an advantage.
If you're passionate about hospitality and have the experience to lead a team in a fast-paced environment, we'd love for you to join our team. Please note that this job requires you to work and coordinate a very big team, as well as a large number of customers.

Job Type: Full-time

Ability to commute/relocate:

Johannesburg South, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Experience:

* Front of House Management: 5 years (Required)