Job Description

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About Us

Tsebo Facilities Solutions is currently looking for a Front House Supervisor who will coordinate all client events to ensure maximum customer satisfaction in accordance with the

workplace management services

within the Master Service Agreement by building effective relationships with client's employees, partners, visitors and service providers., This includes processing enquiries, liaising with various clients, prior/post event and ensuring the smooth running of events & building or room usage. By using

Quality Control

Principles & Checks, ensure that the building and services offered to the client in our Workplace Services, are always a "premium C Suite level" and in doing so, liaise with varied FM services internally and externally to always ensure such. The incumbent will also be required to

supervise

all FOH staff and Logistics Services, onsite at client offices.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

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Duties & Responsibilities

Operational Scope - Front of House

Co-ordinate Workplace Host staff to ensure the delivery of exceptional front of house /Concierge services. Train staff by using "OJT" process annually Plan and schedule rosters to ensure optimal resourcing of all shifts. Responsible for reception Areas and All meeting room management onsite. Ensure smooth and optimal day to day running of key client areas as well as an elevated workplace. Exercise excellent judgement and be totally customer service driven Organise Quality work for staff and others to multi-task. Liaise with Clients and key business managers to ensure full and proactive business support is provided to their areas of responsibility. Invest time and energy in the management and development and motivation of front of house team, in a manner to ensure highest quality of service delivery while maintaining high team morale. Undertake skills enhancement and personal development through monitoring and mentoring, on individual and team basis. Assist and deputise for the Senior Workplace Manager as required. Ensure all aspects of FOH and Admin, HR policies and procedures are adhered to including timesheets, overtime claims, sick and leave forms. Ensure that all meeting room equipment/Maintenance matters are in order prior to room use and act as liaison with Client AV specialist to ensure that all faults are rectified. Ensure reception/Concierge desks are manned between busy period Implement dynamic operational working procedures, to support the delivery of service excellence. Strong detail analysis of service delivery and identify continuous improvements. Introduce systems for analysis of service delivery i.e. feedback surveys, mystery guest program, etc Monitor the team's performance promoting achievements and identifying weaker areas for improvement.

Operational Delivery FOH:

Co-ordinate events and meetings in the Client Building Co -ordinate the AV/ VC and set up together with the AV team Assist Coordination of all services during events (set up, stationery, catering, beverages etc) Proactively review events brief and manage all events (evenings and weekend) Manage relationships with catering company pertaining to events and meeting requirements Liaise with EY events team regarding events / meeting requirements Ensure all rooms set ups as required meet client's specifications Ensure that rooms are cleared and tidied after each use, event or meeting Report cleaning issues to the cleaning team on duty in your areas Ensure that you are aware of all bookings for events or meetings are noted and planned at least 48 hours prior to the meeting

Operational Delivery - Quality Control "QC":

Request quotes from suppliers and follow up on progress until received. Obtain authorised Purchase Order and ensure completion of work is carried out by the supplier/contractor. Escort sub-contractors/suppliers when required. Ensure contractors comply with the OHS Act requirements. Monthly inspections with the landlord on the fire escapes and emergency exits and daily maintenance.

Process and Procedure Effectiveness:

Improve methods of carrying out work through on-the-job concrete experience. Ensure that workflow continues without interruption. Implement efficient and effective administrative performance and turn-around time. Responsible for the collation, distribution and control of sensitive information and reports to authorised persons only. Responsible for data capture integrity, process and governance.

Customer Service and Advice:

Keep up to date with business developments and strategies within the environment. Attend to all customer queries timeously or escalate to the Workplace Manager when necessary. Manage conflict.

Additional:

Undertake such other responsibilities as directed by Management that will drive the sustainability of HR. Promote TFS's image and corporate citizenry through deliberate and co-ordinated activities. Ensure adherence to TFS HR Standards and Values.
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Skills and Competencies

MS Office, Excel, PowerPoint Strong communication and interpersonal skills Planning and organising Time Management Conflict Management Leadership skills Customer Service skills Excellent people management skills Organisation skills Performance management Resource management skills Excellent communication skills both oral and written Self-disciplined, motivated, energetic self -starter with an exemplary work ethos. Capability to interact with both internal and external customers at all levels. Attention to detail with a methodical and structural approach. Teamwork and co-operation Results focussed and professionalism Attention to detail and deadlines Ability to multitask Ability to work extended hours when required Ability to demonstrate innovation and drive. Ability to work under pressure. Ability to work unsupervised and within a team.
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Qualifications

Minimum 3 years' experience in the following: Front of House: Hospitality /Events /Conferencing experience Supervision of staff Quality Control Experience in Corporate Offices (5 star/C Suite) Knowledge of equipment, materials and suppliers used in facilities management space. Supplier/Sub-Contractor management Good understanding of SLA's (Service Level Agreements) 5 Star /C Suite Customer service * Planning and attention to detail