Job Description

SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUNDThe purpose of the position is to handle telephonic communication at the property in a well-spoken and articulate manner.Minimum Experience and Qualification Required- Grade 12
- 1-2 years switchboard experience at a five-star hotel
- Good listening skills, professional and polite telephone manner
- Ability to work quickly and accurately under pressure.
- Basic computer skills
- Excellent customer care skills
- Ability to deal with difficult calls in a calm and professional manner.
- Demonstrate an awareness of confidential matters.
- Good timekeeping and reliability
- Must be willing to work shifts.
- Must be able to work under pressure.
- Own transport preferableDuties and responsibilities but not limited to- Answering all calls according to the hotel standards.
- Assisting callers with relevant information were possible relating to the outlets, facilities and services offered at the hotel including the operating hours.
- Directing and screening calls to relevant departments.
- Assist with management of Front Office printers and the coordination of monthly services.
- Complete a thorough pit check of all in-house guests. Checking that all guest correspondence and dockets are in date order and scanned in and attached to the Opera Profile.
- Ensure that the Back Office area is always clean and tidy.
- Management of all Front Office Stationery and PAR Levels.
- Recording and executing guest wake up calls when required.
- Has a thorough knowledge of the hotel and all services provided to the guest.
- Works in harmony with all departments and employees, is willing to assist others when required.
- Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position
- Maintains the high standard of service, appearance and social skills set according to the company policy.- Complete all welcome notes for the following day.
- Assisting reception with arrivals and departures on days with high occupancy.
- Update telephone lists and directories.
- Communicate across departments any guest movement during the day.

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