Job Description

Job SummaryAt Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility. Join our community that values respect, care, and continuous growth.Front Office AmbassadorStellenbosch | on-siteFixed-term contractAs our Front Office Ambassador, you will see the complete guest journey from arrival at the front entrance, parking cars, check-in, and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure, and bidding them farewell.
Part of your responsibilities will include answering phones, attending to face-to-face guest queries, and taking reservations. Maintaining records, creating- and keeping a filing system, as it is the central point for information/assistance for guests who visit and stay in the Hotel, will form part of this role. You will help guests check out and accept final payment for their room accounts, ensuring they have had a pleasant stay and accompanying guests to the Port Cochere to bid them farewell.Requirements:
xe2x88x92Matric
xe2x88x92Hospitality-related Tertiary Qualification (advantageous)
xe2x88x92Experience as a Front Office receptionist
xe2x88x92Work various shifts
xe2x88x92Work across multiple functions (luggage handling, drive, reception etc.)
xe2x88x92Drivers license
xe2x88x92Computer Literate, including: MS Office and Opera previous relevant experience at 4* establishmentCompetencies:
xe2x88x92Planning
xe2x88x92Presenting
xe2x88x92Client focus
xe2x88x92Initiative
xe2x88x92Situational awareness
xe2x88x92Flexibility
xe2x88x92Service-oriented
xe2x88x92AdaptabilityWe offer:
xe2x88x92An empowering environment.
xe2x88x92A remuneration package including risk benefits
xe2x88x9221 working days leave per annum
xe2x88x92Other company benefits
xe2x88x92Training and development opportunitiesClosing date: 11 June 2024.We are an equal opportunity employer.Please note that should you not hear back from us within 14 days, kindly consider your application unsuccessful.VineyardRecruiter

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