Job Description

Key Responsibilities:

• Supervise and manage front office operations, including guest check-in/check-out, reservations, and guest inquiries.
• Ensure that all guests receive a warm welcome and exceptional service throughout their stay.
• Lead, train, and motivate the front office team, ensuring adherence to lodge standards and policies.
• Handle guest complaints or issues promptly, professionally, and efficiently, ensuring positive resolutions.
• Ensure smooth communication between departments, such as housekeeping, food & beverage, and activities, to ensure seamless service.
• Monitor and maintain the front desk area, ensuring it is clean, organized, and well-stocked.
• Manage the rooming of guests, upgrades, and special requests, ensuring all preferences are met.
• Oversee daily guest reports and ensure all billing, payments, and guest accounts are handled accurately.
• Assist with the coordination of lodge activities and special events, ensuring guests have access to tailored experiences.

Requirements:

• Previous experience in a front office or guest services role, preferably in a 5-star or luxury hospitality environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with a strong ability to build rapport with guests and staff.
• Exceptional problem-solving abilities and attention to detail.
• Ability to work well under pressure in a fast-paced and dynamic environment.
• Knowledge of reservation systems and front office operations.
• Ability to handle guest requests and complaints with professionalism and discretion.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A passion for delivering exceptional guest experiences in a luxury setting.

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