Job Description

Key Responsibilities:

• Supervise and oversee all front office operations, ensuring all tasks are completed efficiently and according to standards.
• Coordinate and manage the activities of the front desk, reservations, guest services, and telephone areas.
• Train, mentor, and motivate front office staff to provide excellent service and uphold the lodge's standards.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records and reports related to front office operations.
• Ensure compliance with hotel policies, procedures, and standards of service.
• Assist in managing room inventory, rates, and occupancy levels to maximize revenue.
• Act as a liaison between guests and management to resolve issues and enhance guest satisfaction.

Requirements:

• Minimum of 2-4 years of experience in a Front Office Supervisory or Duty Manager role within a 4-5-star establishment.
• High school diploma (Grade 12) or equivalent; additional education in hospitality management is a plus.
• Proficiency in Opera System
• Strong leadership, communication (both written and oral), and interpersonal skills.
• Resilient and flexible, able to handle pressure and manage multiple tasks effectively.
• Excellent sales and customer service skills with the ability to build and maintain relationships with guests and corporate clients.
• Polite, friendly demeanor with the ability to think quickly and problem-solve.
• Well-spoken and well-presented individual with a professional appearance.
• Strong administrative skills with attention to detail and accuracy.

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