Job Description

Job Summary Responsibilities:Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
Oversee all Guest Relations processes
Assist in employee relations processes
Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
Attend morning meetings
Able to compile the roster, roster management
Set up and create training for all new recruited Guest Relations Officers
Ensure that all guest queries are taken and processed in a speedy and efficient manner
Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate
Ensure attention to detail in all tasks given
Ensure all Guest Relations Officers are trained on all aspects of the propertyRequirements:Grade 12 & a Diploma / Degree or Certificate in Hospitality Industry / Tourism
At least 2 -3 years previous experience working at a Hotel Front Desk
Passionate about the hospitality industry
Excellent interpersonal- & communication skills, written and verbal.
Ability to maintain a professional working relationship with all departments and across cultures and religions
Able to deal with very distinguished clientele
Must be well-presented
Honesty, Flexibility and Accountability
Friendly, helpful and outgoing
Professional manner and attitude
Natural warmth and friendliness
Punctual & self-disciplined
Extreme attention to detail
Good basic computer & administration skills
Flexible to work night shiftsCraven Cottage CCRecruiter

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