Job Description

Closing Date: 2024-05-30Job Type: PermanentJob Level: ManagementExperience: Between 5 - 7 YearsEE/AA: NoSummaryFront Office Manager - 4**** Hotel - Umhlanga, Kwazulu-NatalAs the Front Office Manager, you will have the prestigious opportunity to oversee all facets of the front desk operations at our client's magnificent 4-star hotel in Umhlanga. You will lead a team of dedicated front office staff to ensure unparalleled standards of guest satisfaction, efficiency, and sophistication are consistently upheld.Description

• Manage and supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, guest services, and concierge services.
• Train, mentor, and inspire front office staff to deliver unparalleled customer service and adhere to the hotel's exquisite policies and procedures.
• Maintain meticulous records of room availability, rates, and guest information utilizing Opera Cloud or similar esteemed hotel management software.
• Address guest inquiries, requests, and concerns promptly and courteously, striving to resolve issues to the highest standards of guest satisfaction.
• Monitor and analyze front office performance metrics, such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR), implementing strategic initiatives to optimize efficiency and profitability.
• Foster seamless collaboration with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure flawless guest experiences.
• Conduct regular inspections of front office areas to ensure impeccable cleanliness, organization, and compliance with the hotel's exacting standards.
• Prepare and present comprehensive reports to senior management concerning front office operations, guest feedback, and actionable recommendations for enhancement.

• Demonstrated experience (minimum 2 years) in a supervisory or managerial capacity within the esteemed hospitality industry, ideally in a front office leadership role.
• Exceptional leadership and interpersonal skills, with a proven ability to motivate and empower a diverse team.
• Outstanding communication and problem-solving acumen, with an unwavering commitment to delivering unparalleled customer service.
• Proficiency in Opera Cloud or equivalent distinguished hotel management software is imperative.
• Comprehensive knowledge of hotel operations, encompassing reservations systems, revenue management, and front desk protocols.
• Flexibility to accommodate varied shifts, including evenings, weekends, and holidays, as necessitated by the demands of the role.
• A fervent dedication to the art of hospitality and an unwavering commitment to upholding the pinnacle of professionalism and guest delight.

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