Job Description

NOW RECRUITING - FRONT OFFICE MANAGER!Fancourt is the finest Leisure and Golf Resort in South Africa.We are situated in George, in the lovely Garden Route.Please apply online if you meet the criteria for this role.Fancourt, South Africaxe2x80x99s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. We are now recruiting for an experienced Front Office Manager to join our team.The ideal candidate will have good interpersonal and communication skills, have good product knowledge, be friendly, guest centric, a team player and have a keen eye for detail. Grade 12 or equivalent, with 5 yearxe2x80x99 experience in a supervisory or managerial position within the hospitality environment is required as well as working knowledge of MS Office & CIMSO. A Hospitality qualification; a valid driverxe2x80x99s license and knowledge of SAP will be advantageous.Duties include, but are not limited to:

• Customer service delivery (Front Desk, Reception, Switchboard and the Porter Desk), attend to guest requests/complaints; note VIPxe2x80x99s;
• Operations xe2x80x93 maintain, uphold & improve SOPs; ensure sufficient staff man all areas; float checks; guest profiles captured correctly; follow-up on open balance status with Accounts department;
• Finance xe2x80x93 monitor & control departmental expenses; review after departure charges; liaise with Accounts department regularly;
• People management xe2x80x93 develop team; conduct performance appraisals; maintain/administer discipline; plan & approve leave.

Adverse working conditions:

• Must be prepared to work weekends & Public holidays,
• Must be prepared to work shifts.

If you believe you have suitable experience and qualifications, please apply online.Application Process:
Closing date:
30 June 2024
How to apply:
You can apply online atPLEASE NOTE:
The Companyxe2x80x99s Employment Equity Plan will be taken into consideration with all appointments. Should you not be contacted within two weeks of the closing date, please consider your application as unsuccessful.For more information please contact:Nosipho

Fancourt Hotel